Australia Post V2 shipping plugin not working

Hi,

I just checked the APIs documentation of Australia Post :
developers.auspost.com.au/apis/pac/refer...cel-domestic-service
developers.auspost.com.au/apis/pac/refer...nternational-service
They still reference the same things we relied on when developing the Australia Post v2 plugin years ago.
So, it should still work the same.
Also, if it "stopped working", the plugin is supposed to display an error message on the checkout explaining what the problem is.
You don't mention it. What error message did you get ? Did it create an error for all users, or only with a test you made with a specific shipping address ?
Access to the test website will probably be necessary. First, please make sure you're able to reproduce the issue there and provide the necessary instructions to do so. We're based in France. Please go through our contact form in order to provide the access:
www.hikashop.com/support/contact-us.html
Ideally, please make sure the backend access has access to the HikaShop configuration page, and if you can, please also provide FTP access as it might be needed for debugging.

Hi,

So, I've done some debugging an I found several things:
- I've done my tests with the "GREY FOX DOU DOU" product. With 1 element in the cart, I got no shipping rate, but with 2 in the cart, the shipping rates were displaying. So this confirmed that the plugin was working as expected and that your access to the API was still ok.
- I've found that you only selected the services "Parcel Post Small (500g) Satchel" and "Express Post Small (500g) Satchel" in your shipping method, even though you say "Note: a small parcel holds approximately up to 5kgs." in the description of the shipping method. So I'm not sure if it's normal that you only want up to 500g shipping with that shipping method.
- Also, based on the debug information I could find, Australia Post is returning many shipping methods for when there is only 1 quantity of that product in the cart, like "Express Post Extra Small Package" and "Parcel Post Extra Small Package", "Express Post (your own packaging)" and "Parcel Post (your own packaging)". But since you didn't select them in the shipping method, they don't appear.
- Finally, I found out that Australia Post added several new services: "Parcel Post Extra Small Satchel", "Parcel Post Extra Small (250g) Satchel", "Parcel Post Extra Small Package", "Express Post Extra Small Satchel", "Express Post Extra Small (250g) Satchel" and "Express Post Extra Small Package". So, I've modified the code of the shipping plugin to support these new services. It's a shame that Australia Post doesn't provide a list of all the available shipping services that we can rely on and communicate to its clients when adding new services. I can see here ( www.drupal.org/project/commerce_auspost/issues/3513582 ) that others are not aware of these new services either.

In your shipping method, I've selected the new "Parcel Post Extra Small (250g) Satchel" and "Express Post Extra Small (250g) Satchel" as I suppose that's what you'll want to do.
Ideally, I would recommend talking with Australia Post's tech support to check the available shipping services and make sure that you select all the ones you possibly want to use and see if there are any others missing from the list available in the plugin's options.
For now, we'll be including the new ones we found on your website to the next version of HikaShop.