Previously working USPS Shipping method no longer works

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  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
11 hours 14 minutes ago #369364

-- url of the page with the problem -- : stoneyridgealpaca.com/shop/checkout/cid-2
-- HikaShop version -- : 6.1.1
-- Joomla version -- : 5.4.0
-- PHP version -- : 8.3
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Failed to obtain shipping quotes.

Hi, This site has been working properly for a couple years now, but suddenly, recently it no longer can get shipping rates from USPS. The client assures me that no changes have been made to here USPS account. Any thoughts as to why this may suddenly be happening?

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1 hour 15 minutes ago #369367

Hi,

In February 2025, USPS announced it would retire its WebTools API in January 2026:
postalpro.usps.com/node/13834
So, while the API of the USPS plugin should still work for 1 or 2 months, maybe the access to the WebTools API has been cut faster than expected for your client's account ?
We've made a new plugin 6 months ago for the new API:
www.hikashop.com/marketplace/product/290-usps.html
We've made important updates to it during summer thanks to feedback from numerous merchants so that it can support everything the old plugin supported.
Migrating to the new plugin might be the best at the moment.
The new plugin also comes with better debugging than the old one, so it will be easier to know what's going on if there's a problem.

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