The tax will not be updated when changing address

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7 years 2 months ago #261417

-- HikaShop version -- : 3.0.0

Hi, I found a little problem with the tax. The scenario is this: if a customer has two addresses, one in Bulgaria and one in France - if the default address is in Bulgaria and then select another address in France the tax will not be updated.

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Last edit: 7 years 2 months ago by neo191987. Reason: Fix: Two steps

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7 years 2 months ago #261423

Hi,

I'm not able to reproduce the problem on my end.
Could you provide a screenshot of your tax rules and a screenshot of your checkout tab and advanced tabs settings from the HikaShop configuration so that we can get a clear picture of the situation and try to reproduce it ?

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7 years 2 months ago #261474

Hi I can confirm that it works correctly. But I have to refresh the page to display the correct VAT.

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7 years 2 months ago #261481

When you switch the address in France, will actually charge the French VAT, as it should be, although it appears that Bulgarian VAT. If you refresh the page shows what should be (French VAT). In case this is not a bug just not displayed properly VAT which will be accrued if the page is not refreshed.

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7 years 2 months ago #261539

Hello,

You have to provide more elements in order to better understand the situation, in your specific case can you provide :
- Your HikaShop version (and build) and same thing for Joomla.
- Your tax rules configuration screenshot
- If possible a Url link to process some tests.

Awaiting news from you.

Regards

Last edit: 7 years 2 months ago by Philip.

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7 years 2 months ago #261540

Hi I sent a private message with login information to nicolas for another problem. Now I will send an email to your support to be able look at both problems.

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7 years 2 months ago #261542

Ready. Please let me know if you have problems logging in to the site.

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7 years 2 months ago #261761

I did it in two steps and the problem is solved.

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