Error after Checkout - Try to install E-Tickets with HikaSerial

  • Posts: 16
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  • Hikaserial Subscription Hikashop Business
13 hours 28 minutes ago #367239

-- HikaShop version -- : 5.1.6
-- HikaSerial version -- : 5.0.0
-- Joomla version -- : 5.3.0
-- PHP version -- : 8.4.6
-- Browser(s) name and version -- : FF 138.0.4
-- Error-message(debug-mod must be tuned on) -- : Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/breisig.live/www/htdocs/libraries/src/Log/LogEntry.php on line 126

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /var/www/breisig.live/www/htdocs/libraries/vendor/symfony/error-handler/Error/OutOfMemoryError.php on line 1

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/breisig.live/www/htdocs/libraries/vendor/joomla/database/src/Monitor/DebugMonitor.php on line 77

Warning: PHP Request Shutdown: Cannot call session save handler in a recursive manner in Unknown on line 0

Hello,
i have currently big Problems after checkout: www.breisig.live/kasse/checkout/confirm

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/breisig.live/www/htdocs/libraries/src/Log/LogEntry.php on line 126

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /var/www/breisig.live/www/htdocs/libraries/vendor/symfony/error-handler/Error/OutOfMemoryError.php on line 1

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/breisig.live/www/htdocs/libraries/vendor/joomla/database/src/Monitor/DebugMonitor.php on line 77

Warning: PHP Request Shutdown: Cannot call session save handler in a recursive manner in Unknown on line 0

Can you please help me urgently ?
Thanks. Michael

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  • MODERATOR
9 hours 18 minutes ago #367242

Hello,

Please disable the plugin "HikaSerials - HikaShop Integration plugin" in your Joomla backend.
Then, perform a new test in your checkout.

Regarding the error message, we have not information on which "elements" is using too much memory, but the issue occurs in the Log System, not in HikaShop or HikaSerial.
Nevertheless, increasing the memory limitation in your hosting could be a good solution.
Specially if you are trying to generate big images with the "attach serial" plugin ; that kind of processing need to load the entire image (uncompressed) in memory in order to modify it with the rest of the content.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 16
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  • Hikaserial Subscription Hikashop Business
3 hours 49 minutes ago #367244

Hello,

you are right, when i disable Serials, i get this error again:


Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/breisig.live/www/htdocs/libraries/src/Log/LogEntry.php on line 126

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /var/www/breisig.live/www/htdocs/libraries/vendor/symfony/error-handler/Error/OutOfMemoryError.php on line 1

So i will search for it on another way.

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  • Posts: 16
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  • Hikaserial Subscription Hikashop Business
3 hours 43 minutes ago #367245

Hello,
i have set memory_limit in php.ini to -1.
This helps me for the moment.

Now i will try to implement E-Tickets.

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  • Posts: 16
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  • Hikaserial Subscription Hikashop Business
2 hours 42 minutes ago #367246

Hello,
I have now tried to set up Serials. Unfortunately, I am not able to breathe life into the PDF plugin.

I have created a file in the product with the tag "#hikaserial:pdfserial:2".
Of course there is also a package with serial numbers.
If I want to reference the PDF template for my PDF in the PDFSerials plugin with: "media/com_hikaserial/images/Kartenlayout_full-width.pdf", I get the following message after saving: "PDF media/com_hikaserial/images/Kartenlayout_full-width.pdf does not exist".
After I have made a test order with the e-ticket, I get the error message: File not found!

What am I doing wrong?

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