product contact email doesn't work

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  • Hikamarket Multivendor Hikashop Business
2 months 6 days ago #315277

-- HikaShop version -- : 4.2.2
-- HikaMarket version -- : 3.0.3
-- Joomla version -- : 3.9.1
-- PHP version -- : 5.6
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : no error message

Hello,

I'm using hikamarket and hikashop together to run a multi store for auto parts. Vendors are people who are selling an auto part. When shopping in the front end of hikashop and viewing a product you can click a button: "Contact us for more information". This form submits but the email never arrives to the vendor's email inbox.

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  • MODERATOR
2 months 5 days ago #315278

Hello,

How is your HikaMarket configuration regarding that product contact form ?
www.hikashop.com/support/documentation/1...#config_market_email

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikamarket Multivendor Hikashop Business
2 months 3 days ago #315354
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  • Posts: 23961
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  • MODERATOR
2 months 3 days ago #315365

Hello,

Then I would recommend you to activate the "email history" HIkaShop plugin and see what are the recorded emails when you use the product contact form of a vendor product.
Afterwards, having a link and more details about the issue would help to understand the global situation.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
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