HikaShop - Transactional Emails, Market: Vendor Registration

-- HikaShop version -- : 6.4.1
-- HikaMarket version -- : 6.1.0
-- Joomla version -- : 5.4.3

Hello

I'm still validating transactional emails, specifically regarding HikaMarket, Market: Vendor Registration.

I've registered a new seller in the e-commerce platform and I can see that messages are being sent to both the e-commerce administrator's email account and the registered seller's email account.

The problem is the email template used to create them. I've configured a custom email template, which I use for all transactional emails. However, in this particular email, I can't see the preview; it's not working. Most importantly, the emails are reaching recipients using Hika's default template instead of my custom one.

Where can I check to correct this error?

Thanks!

Hello

I understand, sorry for not being clear, I'm learning about these components as I go.

Regarding what I call transactional emails, these are all the emails sent by Hikashop/HikaMarket for the operation of the e-commerce platform: registration, order status changes, sales, stock shortages, communication between buyers and sellers, etc. Perhaps I'm using too broad a term, and for you, transactional emails might be a different concept.

Regarding the question about the emails, it's more or less as I mentioned: a new seller registered on the e-commerce platform (I assume this mainly involves HikaMarket). In practice, I see that two emails arrive: one to the seller who registered and another to the e-commerce admin. I understand that this is the email I highlighted in the screenshot, which is in the list of available emails in the HikaMarket settings.

Specifically, when editing that email, I can select an email template from the existing ones or a custom one. I've attached a screenshot of that setting. However, the problem is that even though I configure my custom email template, the messages arrive to the recipients with a different template than the one I created.

I hope that clarifies things. Thanks!