Order value, average showing in negative

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3 weeks 2 days ago #321067

Hi

In Hikamarket Multi vendor module, when I login to the vendor dashboard, the average order price, order for this month totals are displaying in negative (-) sign before the amounts. Can you please help to remove it and what is the reason for negative amount display?

Thanks

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3 weeks 2 days ago #321071

Hello,

Can you please confirm your HikaMarket configuration regarding the "market mode" setting ?
www.hikashop.com/support/documentation/1...ml#config_market_tax

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
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3 weeks 17 hours ago #321190

Hi Jerome,

Please find attached the Market Mode settings. Look forward to your help.

Thanks.

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3 weeks 8 hours ago #321198

Hello,

Thank you for the confirmation.

Unfortunately, I cannot reproduce your issue in my test website.
The query made for the statistics should handle the display of the price correctly ; when you are in "vendor paid directly", the vendor order price is negative (so we can know that the vendor has been paid directly) and in such case, the value will be the order total minus the omission.

AVG( CASE WHEN hk_order.order_vendor_price >= 0 THEN hk_order.order_vendor_price ELSE (hk_order.order_full_price + hk_order.order_vendor_price) END )
I would require more details about your fee configuration and probably more details about the order seen by the vendor.
If you still have a negative value, it should mean that there order total is inferior than the omission.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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2 weeks 5 days ago #321287

Thanks. I don't see any negative value now.

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2 weeks 5 days ago #321292

Hello,

Let us know if the problem comes again.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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2 weeks 5 days ago #321303

Hi Jerome,

Our vendors are paid directly exactly the amount paid by the customer on the portal. There is no fees, commission, etc to be deducted. It happens offline. The final cart value paid by the customer should reflect as it is on vendor page including the tax breakup, coupons, etc.

Thanks

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2 weeks 4 days ago #321360

Hello,

I'm sorry but I don't understand what you're talking about.
Do you still have the issue ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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