Order Confirmed Notifications to Vendor Users

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  • Hikamarket Frontedition Hikashop Business
1 week 6 days ago #369760

-- url of the page with the problem -- : safetyzonespecialists.com
-- HikaShop version -- : 6.1.1
-- HikaMarket version -- : 6.0.0
-- Joomla version -- : 4.4.14
-- PHP version -- : 8.2.29
-- Browser(s) name and version -- : Firefox 146.0
-- Error-message(debug-mod must be tuned on) -- : none

Greetings,

I have Vendor Users with Notify access checked who receive Order Creation Notification.

In my Email Options I have selected Created, Confirmed and Cancelled.

My Vendor Users are not receiving the Confirmed or Cancelled Notifications.

Should they ? I;d like them to. Am I missing something in my setup ?

Thanks,

Dave

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1 week 6 days ago #369764

Hello,

Can you please provide a screenshot of your HikaMarket email configuration (from first tab)?
www.hikashop.com/support/documentation/1...ml#config_main_email

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 week 5 days ago #369766

here ya go

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1 week 5 days ago #369770

Hello,

Thank you for the confirmation.
In order to understand more the nature of your issue ; would it be possible to see a screenshot of a "test order" in your HikaShop backend ?
We want to check the type of the order (if it includes sub sales), and the order status of the main order and its subsales.
It's also interesting to know with which order status the order has been created.

If I understand right, the vendor receive the first HikaMarket notification but not the other when the order changed.
How does the order is updated? Is that a manual action in the backend (where?) or via a payment plugin? If so, which one?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 week 5 days ago #369771

Your understanding is correct. Vendor users receive the “created” notification but not the “confirmed”

“cancelled” is rare but I tested it and did not receive notifications for that either.

Order screenshots attached

Orders are confirmed via the ignisdev Stripe plugin.

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Last edit: 1 week 5 days ago by daduts.

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1 week 5 days ago #369776

Hello,

I don't see the HikaMarket section so the order do not contain a product from a vendor.
Who is the account receiving the creation email and not the rest?
Is that a user attached to the main vendor?
Are you sure that creation email is the HikaMarket email and not the HIkaShop one?
Can you provide a screenshot of the email? (or via the HikaShop email history, if enabled)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikamarket Frontedition Hikashop Business
1 week 4 days ago #369783

I don't see the HikaMarket section so the order do not contain a product from a vendor.
- I'm using front end edition so all products come from the same vendor
- I;m just trying to use the User capability to manage notifications in the same place as their HM front end access

Who is the account receiving the creation email and not the rest?
- multiple folks. anyone I selected "notify" access for in the HM Users section.

Is that a user attached to the main vendor?
- Yes, site is 100% one vendor

Are you sure that creation email is the HikaMarket email and not the HIkaShop one?
- For creation....we get both HM and HS. For the others we only get the HS email.

Can you provide a screenshot of the email? (or via the HikaShop email history, if enabled)
history screenshot attached.

Thanks,

Dave

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Last edit: 1 week 4 days ago by daduts. Reason: update

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1 week 4 days ago #369784

Hello,

Sorry, I look too fast at your badges. I should have realized that you're using the front-end version.
Since you're not receiving other emails than the creation, I suppose that some of your HikaShop emails are not configured to send updates of the orders.

While the multi-vendor part handle the notification of the vendor on the "sub sale" update ; for the "main vendor", the notification is linked to the HikaShop email.
And, since you have an issue, it means that we should propose a fallback to continue sending HikaMarket emails even if the HikaShop email is not generated.

Can you please provide a screenshot of your HikaShop emails (to see what is enable or disable) so I can confirm my suspicious?
In the meantime, I'll perform some tests to see how I can change the behavior and see what kind of setting I can introduce.
(Unfortunately, both systems can't be used at the same time, otherwise emails could be send twice)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 week 1 day ago #369809

Hey Jerome,

I am receiving all the HiIkashop notification emails and could manage those there.

I have individuals set up as Hikmarket vendor users and I control their front end access there.

It would be convenient to control their notifications in the same place.

Since I am getting order creation emails via Hikamarket.....it seemed that I should be able to get confirmation and cancellation email via that route as well.

Not a showstopper but it would be nice to have that.

Let me know if you can make that happen.

Thanks

Dave

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