Reserve price not met even if met

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  • Hikaauction Standard Hikamarket Multivendor Hikashop Business
2 weeks 4 days ago #372586

-- HikaShop version -- : 6.5.1
-- HikaAuction version -- : 6.0.1
-- Joomla version -- : 6
-- PHP version -- : 8.4

Dear Team,

I am writing to report an issue regarding the auction behavior that requires attention.

Specifically, when a reserve price is met, the Vickrey auction is still concluding without a winner.

In a recent Vickrey auction test, a reserve price was set at 10,000€ .

Despite a maximum bid of 10,000€ being placed, the auction finished with no winner.

See video placing the bid

See video of the auction ending

What do you recon please?

Thank you

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2 weeks 4 days ago #372606

Hi,

Thank you for your feedback. I've published a new version of HikaAuction with fixes for this and a few other new things :
www.hikashop.com/support/documentation/3...ction-changelog.html

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2 weeks 3 days ago #372611

Great improvement, thank you Nicolas

Please note that I did another test and even if the reserve is met now and there is a winner, the reserve price (50000€) is not shown as winning see screenshot

Also, check the attachment for some labels to add please

Thank you again Nicolas

Attachments:

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2 weeks 3 days ago #372614

Hi,

Both points are fixed, and we have uploaded an updated HikaAuction build with the corrections. Please update HikaAuction to get them.

1) Reserve price not shown as winning: when the reserve was met but the second highest bid was lower, the auction end page and the winner's payment page displayed the second price instead of the reserve. They now show the reserve price, which is also the amount the winner is charged for the order.

2) The three options of the "Hide bid amounts in history" setting now show proper labels (Show bid amounts, Hide bid amounts, Vickrey style) instead of their internal key names.

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2 weeks 3 days ago #372627

Works perfectly now, thank you!

As a last thing:
the improvement 'the bidder's own "Your max bid" line on the auction page now shows a short note reminding them that this amount is visible only to them and stays hidden from the other bidders.'

I have not seen that short reminder anywhere

Thank you one more time

Luca

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2 weeks 2 days ago #372634

Hi Luca,

Glad the reserve price is now correct.

For the note, it only appears when bid amounts are actually hidden from the other bidders. Your max bid is your highest bid, which is the same value shown in the bid history. In the default "Show bid amounts" mode that amount is visible to everyone, so the note would be inaccurate and is intentionally not displayed there.

To check, go to HikaAuction > Configuration and set "Hide bid amounts in history" to "Hide bid amounts" or "Vickrey style". Then, while you are logged in and have an active max bid on an ongoing auction, the note appears under "Your max bid".

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1 week 6 days ago #372683

Thank you Nicolas

Unfortunately, I do not not see that short reminder

Maybe because of custom template?

Thank you

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1 week 6 days ago #372686

Hi,

It could be. Check if you have the folders templates/YOUR_TEMPLATE/html/com_hikashop and templates/YOUR_TEMPLATE/html/com_hikaauction via FTP. If you do, rename them temporarily and see if you still have the problem.
If you don't, then it comes from an override file in there. If you do, then it's something else. In that second case, could you provide the URL of an auction you're using for your tests ?

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1 week 1 day ago #372814

Hi Nicolas, thank you

this is the URL of an auction I am using for tests

This message contains confidential information


You stili have a a superadmin account and there is the ff explorer under 'components' if you wanna have a deeper look please

Thanks again

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1 week 1 day ago #372820

Hi Luca,

I checked your auction page and it confirms the custom template hypothesis. Your auction display is rendered from a customized override of the HikaAuction view, I can see your own markup (classes like scb-bid-row, scb-bid-main, scb-bid-label, scb-bid-amount) in place of HikaAuction's default classes. Your site is on HikaAuction 6.0.3, which does contain the new note, but the note lives in the auction view file, and your override replaces that file with your customized copy, so the note is not present in it. That is why you do not see it.

To add it, edit your override of the auction view, which is:
templates/shaper_helixultimate/html/com_hikaauction/productauction/show_auction.php

and add this where you display the bidder's own max bid:

<?php if(!empty($this->maxBidOfUser) && !empty($this->hide_bid_amounts_in_history)) { ?>
	<span class="max_bid_hidden_note"><?php echo \Joomla\CMS\Language\Text::_('HKA_YOUR_PREVIOUS_MAX_BID_HIDDEN'); ?></span>
<?php } ?>

As before, it only shows when "Hide bid amounts in history" is set to "Hide bid amounts" or "Vickrey style" and the logged in user has an active max bid.

If you would rather pick up all the recent changes at once, you can compare your override with the current default file at components/com_hikaauction/views/productauction/tmpl/show_auction.php and copy the updated parts over, or temporarily remove your override to use the updated default (you would then lose your display customizations, so the manual addition above is usually the better option).

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2 days 17 hours ago #372888

Thank you Nicolas, we willl sort this out

Thank you for your support

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