Shipping and payment methods ain't displayed

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11 years 10 months ago #117552

Hi,

I have a problem. Shipping and payment methods ain't displayed anymore.
They used to be displayed. But not now.
I've made some changes in configurations, but I suppose nothing could make affect on the displaying of sipping and payment methods.
What can I do for fixing it?

-- url of the page with the problem -- : http://http://johnnycakes.ru/
-- HikaShop version -- : HikaShop Starter: 2.2.0
-- Joomla version -- :3.1.5

Last edit: 11 years 10 months ago by kogor.

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11 years 10 months ago #117560

Hi,

Can you follow each step of the payment and shipping FAQ and tell me if it solved your problem ? If not, can you show me screenshots of how did you configured your checkout workflow ("Hikashop->System->Configuration->Checkout") ?

Thanks :).

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11 years 9 months ago #117790

Hi, Mohamed
I checked all steps of the payment and shipping FAQ, but it didn't help me.
Then I changed the 'Configuration->Checkout->Display checkout progress bar' to 'Checkout progress without end', and I saw shipping and payment in checkout process. Then I changed 'Display checkout progress bar' to 'No checkout progress', and they've been gone. Then I changed it again, and 'shipping' has been gone.
Here is my 'checkout' screenshot.
Thanks

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Last edit: 11 years 9 months ago by kogor.

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11 years 9 months ago #117798

I think that you should set the "Address" action before or to the same step as your shipping/payment action.
Also, can you show me how did you configured your payment/shipping methods ?

Last edit: 11 years 9 months ago by Mohamed Thelji.

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11 years 9 months ago #117799

I've changed config (Screenshot is in the upper post). But I don't see 'shipping' yet.
Here are screens of my shipping and payment plugins.

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Last edit: 11 years 9 months ago by kogor.

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11 years 9 months ago #117806

Ok, and did you set some shipping restriction ? if Yes, can you also show them to me ?

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11 years 9 months ago #117814

No, I didn't set any shipping restrictions.

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11 years 9 months ago #117877

Ok, so can you send me a temporary access to your back-end for testing purpose through a private message ?

Last edit: 11 years 9 months ago by Mohamed Thelji.

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11 years 9 months ago #117898

Finally, after deleting and recreating 'shipping and payment' and reconfiguring 'Checkout', I've found both of them on the checkout page.
BUT! After reconfiguring 'Checkout->Checkout workflow' I've lost 'shipping' again. Re-reconfiguring doesn't fix it.

OK. I sent you login and pass to back-end. Thanks.

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11 years 9 months ago #117934

The problem was coming from the fact that your products didn't had any weight and dimension, I have set a weight and some dimensions to your "Вырубка с выталкивателем ПЯТИЛИСТНИК М01-002" product, and it worked fine.

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11 years 9 months ago #117943

Hmm. Thank you Mohamed. I'll work with it.

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