Reload page when different radio options selected

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11 years 9 months ago #119120

I'm having issues with the tax, shipping prices and options updating when a customer chooses different radio buttons.

I'd like my cart totals to update when the shipping option is chosen and when the customer chooses a shipping address already input in the system (ie chooses a radio instead of adds new which does update the page).

I'd also like my shipping options to adjust based on shipping zone. I have excluded certain shipping options to Hawaii and Alaska, but again these options still appear if the customer chooses a shipping option already in the system by selecting its radio button.

How can I do this?

bellaraejewelry.com/joomla/

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11 years 9 months ago #119147

Hi,

In Configuration > Checkout > Shipping & Payment, you can enable the option "Auto submit shipping and payment methods selection " to refresh the page when the shipping selection change.

When you create a shipping option, you can restrict it's display on many things. And restrict the shipping method on the zone is possible. Here is some documentation about that:
www.hikashop.com/support/2013-08-08-00-1...ing-manual-form.html

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11 years 9 months ago #119152

That worked partially. When I enable the option "Auto submit shipping and payment methods selection " the page automatically moves to the next screen when I select a shipping method. I am trying to get the page to refresh so my customers can see the new final total before decided to proceed.

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11 years 9 months ago #119161

Hi,

No.
When you change a shipping/payment method in the checkout, the workflow does not move to the next page. It stay on the same page because one value has changed.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 9 months ago #119232

This is so weird, it didn't work last night, then my UPS plugin stopped working. Now I unpublished and republished my UPS plugin and everything works the right way.

Thanks.

Last edit: 11 years 9 months ago by Lutya.

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11 years 9 months ago #119290

Hi,

HikaShop have some kind of cache for shipping results.
By modifying something in the shipping method (saving without any modification works too) you will invalidate the cache.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 9 months ago #120013

Unfortunatelly I have similar issue, and I cannot fix it neither by opening and saveing, nor by bublishing and unpublishing.

My problem is:

Whenever I change payment method, flow advances to the next page. It works OK with delivery method, but not with payment method.

Moreover, and whats worse, when I choose 'Płatność przy odbiorze' what means 'Payment on delivery', and I advance (or it advances automatically) to another page where I register and I click 'Dalej' what means 'Next', then the information about selected payment method is lost and the system behaves as if default option was choosen.

Page:
www.manufakturakosmetyczna.pl/
Joomla! 2.5.9
HikaShop 2.1.3 Business

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11 years 9 months ago #120028

I just wanted to add, that I have just upgraded to 2.2.0 but the problem remains.

Please, help! It is a live site and I am loosing (chopefully not that many) customers.

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11 years 9 months ago #120276

I checked your website and reproduced the problem on it. However, we don't have the problem on our end.
Could you provide a backend access to your website so that we could check your settings and a FTP access to it in case we need to put traces in the code to see what's going on ?

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11 years 9 months ago #120297

Well,

if that is necessary.

How could I send You the passwords? It is a live site, so those are top secret (not to be shared on public certainly)

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11 years 9 months ago #120342

You can use our contact form for that:
www.hikashop.com/contact-us.html

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11 years 9 months ago #120699

I have sent the passwords and FTP details. Please, have a look if You can.

Best Regards

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11 years 9 months ago #120738

Hi,

Would it be possible to update to HikaShop 2.2.1 ? It contains several fixes for the shipping/payment methods selection.
You first issue concerning the redirection is actually the normal behavior. But for the selection of the payment method which changes after the address selection, it's not normal and I think that updating could help.

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11 years 9 months ago #120746

I have updated but it didn't help.

Also, what You mean by " first issue concerning the redirection is actually the normal behavior"? It's not normal at all. I want my customer to see the updated price and everythink after he or shee changes payment method.

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11 years 9 months ago #121036

Is there any chance that this issue will be solved?

I have upgraded also Joomla to the newest 2.5.x version (2.5.14) and still have errors.

Now I had to reconfigure checkout process in a way that works around the main problem becouse my customers were starting to get nervous, but I want delivery and payment methods on the first page of the checkout, not the last, so this is not a solution.

I can provide akeeba backup of the shop with previous configuration if that would help.

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11 years 9 months ago #121167

Hi,

We sure can look at it but now I don't know what checkout workflow you had before so even though I have some time I can't look at the issue. Maybe you could just tell me what was exactly the previous workflow ? Or even better, setup a copy of the website in a subfolder so that we can look at the issue without affecting your users ?

The issue that I want to fix is that it unselects the payment method after the address step.
The fact that the payment mehtod selection send you to the next step is normal. That's how it's supposed to be.
If you want to have a confirmation step at the end of the checkout with a sumup of the cart and shipping, payment methods, why not change checkout workflow to do that ? For example, you could add a new step with the views cart and status at the end.

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11 years 9 months ago #121228

The workflow was as it is now, but payment method selection and delivery method selection was on the first page.

Also, it is definitelly a bug that flow advances to the next page after payment method selection. IT IS NOT SUPPOSED TO WORK LIKE THIS - IT MAKES NO SENSE! ANY SENSE!

I want the software to implement good workflow, I dont want my workflow to be determined by bugs in the software.

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11 years 9 months ago #121229

Like Jerome have written above:

"When you change a shipping/payment method in the checkout, the workflow does not move to the next page. It stay on the same page because one value has changed."

I agree with Jerome, that is should be like that, but it is not.

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11 years 9 months ago #121244

Moreover,

under current setup of my page, the problem with going to the next step affects delivery method selection, not payment method selection, so it's kind of a general bug, not directly associated with payment method.

Also, what I think is that those two bugs are related and solving one will solve another.

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11 years 9 months ago #121344

I have found a warning in my page source (last step of the checkout - confirmation):

<div id="system-message-container">
</div>
<br />
<b>Warning</b>: Invalid argument supplied for foreach() in <b>/joomla/administrator/components/com_hikashop/classes/shipping.php</b> on line <b>406</b><br />
<div id="hikashop_checkout_page" class="hikashop_checkout_page">
<div id="hikashop_cart_bar" class="hikashop_cart_bar">


Mibe that would help?

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