cart shows empty when clicking "back"

-- url of the page with the problem -- : www.fxatrade.com
-- HikaShop version -- : x.x.x
-- Joomla version -- : 2.x5-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi,

At checkout when someone clicks the back button and then clicks "next" it says cart is empty. How do you make it so that the item remains in the cart and does not require the customer to re-add it to the cart all over again.


Thanks

Thanks for the response. I have checked and can confirm caching is off and this is happening on chrome and firefox. Any suggestions what it could be?

Hi,

I just tried on your website and it seems that you have solved your problem.
On checkout, when I press "back" then "next" my cart still have the same items. (Firefox)

No, I have not solved the problem, the problem is still there. I have created a screen recording of this to show you. I will PM it to you Xavier. Thanks

Hi,

I did not understand it that way.
It's a normal issue, when the customer is redirected to the payment method, the cart is transformed into an order, so the customer has no more cart.

When he cancel the payment, the order is still with the status "created" and the cart is empty.
To allow the customer to pay his order later, you can enable the option in Configuration > Main > Order, "Payment of orders not paid immediately".