"Please complete your payment information" error

  • Posts: 71
  • Thank you received: 0
  • Hikashop Business Hikashop Essential
11 years 9 months ago #121015

-- url of the page with the problem -- : 3cordyceps.com/
-- HikaShop version -- : 2.2.0 Business
-- Joomla version -- : 2.5.14
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : chrome, firefox etc
-- Error-message(debug-mod must be tuned on) -- : Please complete your payment information

Hi, at the customers to remove the shipping cost from step one of the checkout, I turned the following seting to NO - Auto select default shipping and payment methods (it was YES). This had the desired effect of not showing Shipping just yet (it does on subsequent pages which is fine), but has a major issue in that now the checkout process cannot proceed to Paypal, it simply stops at step 3 and says "Please complete your payment information" as a browser error in a pop-up.

What have I missed here ? are there more setting to make in the PP plugin for address ?

Nick

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 9 months ago #121031

Hi Nick,
Can you show me screenshots of how did you configured your "Hikashop->System->Configuration->'Checkout'" page.
Thanks :).

Last edit: 11 years 9 months ago by Mohamed Thelji.

Please Log in or Create an account to join the conversation.

  • Posts: 71
  • Thank you received: 0
  • Hikashop Business Hikashop Essential
11 years 9 months ago #121039

Here you go...

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 9 months ago #121044

It seems like the problem is coming from your "templates/rt_chapelco/css/rt_chapelco-custom.css" CSS file which is hiding the payment section through the checkout with this code :

#hikashop_payment_methods {
display: none;
}
So you should just revert this code.

Last edit: 11 years 9 months ago by Mohamed Thelji.

Please Log in or Create an account to join the conversation.

Time to create page: 0.076 seconds
Powered by Kunena Forum