Information bank data

Hi,

That's already the case if you're using the latest version of HikaShop and that you didn't modify the order creation email with a previous version of HikaShop (which in that case you didn't get the modifications for that and you can delete your modifications and reapply them to the new version of the email to get the bank data added automatically to the email).

Yes, that's the newest version. Can you go in the menu System>Emails and check that you don't have a "remove customization" bin icon for the emails ? If you do, it means that you had edited the email.
If not, then either we're not talking about the same email (please do a screenshot of the entire email in order to confirm that) or that there is a bug somewhere and in that case please do a screenshot of your payment method options screen so that we can see how you configured it.

Hi,

I don't speak German so I am not sure that your email is the "order creation notification" mail.
The "order creation notification" includes the bank details when you use the "bank" payment plugin. It's in this plugin that you enter the bank details.
Can you confirm that you are using this payment plugin ?

Regards,

Hi,

Can you send me an access to the backend of your website. I want to check some element and try to reproduce your problem.
I am currently working on a new design of the emails including new templating feature. So currently my local websites are not a good reference for making email tests because I use a quite different system in HikaShop.
In the same time, I want to reproduce your configuration in my local website in order to see if the new system will have the same problem, and fix it in both (your website and in the next HikaShop package).

Regards,

Hi,

Okay, I found it.
I was not simple because I didn't have access to your HikaShop configuration but I figure it out.

Please change your HikaShop configuration in order to set the "Payment confirmed order status" status to "confirmed" not "created".
www.hikashop.com/support/documentation/5...nfig.html#main_order

By setting "created" you broke the rest of the algorithms. We can't considered that the order is created if it has a confirmed status. So in this case, we do not display the bank information.. Because the order is already confirmed so has been already paid.

Regards,