could not initiate mail function on checkout

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11 years 7 months ago #130572

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : business 2.2.2
-- Joomla version -- : 3.1.5
-- PHP version -- : 5.4


I have tried the suggestion in the forum for correcting the could not initiate mail function but i cannot get this resolved. I am using 1and1.com as the host. The contact form i have on the site works fine so i am stumped. I have changed char set with no luck. Any other suggestions? I tried using smtp on joomla backend but i cannot get that to work either.

FYI: When i configured joomla to use SMTP my contact form worked fine but i get the following error (see attached) from hikashop.

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Last edit: 11 years 7 months ago by miracleecho. Reason: updated

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11 years 7 months ago #130601

The errors indicates that the email address that you have in the Emails section of the hikashop configuration doesn't correspond you your website domain name. So make sure that they correspond. If they do, please contact 1and1 support for further help as they should better be able to tell you what are the correct settings of their email server than us.

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11 years 7 months ago #130622

Thank you. Well i checked and everything was correct so i simple deleted the emails and put different ones from and then it started working.

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