User logs in with product in cart - skips address

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11 years 7 months ago #130979

-- HikaShop version -- : 2.2.1
-- Joomla version -- : 2.5.8
-- PHP version -- : 5.3.25
-- Browser(s) name and version -- : Chrome - 30.0.1599.101m
-- Error- If the user is not logged in and has a product in the cart, once they log in they are directed to the "shipping" page of the checkout workflow instead of Address. Our workflow is set up as "Login" - "Address" - "Shipping" - "Payment" - "Coupon" - "Cart" - "Status" - "Fields" - "Terms & Conditions". The user then has to click on the shopping cart field (the cart icon that shows total at the top right side of the page), which then takes them to the Address section of the checkout workflow.

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11 years 7 months ago #130997

Could you update to the latest version of HikaShop and try again please ?

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11 years 6 months ago #131750

Hi Nicolas, I just updated Hikashop to version 2.2.2 and the problem with a user being redirected passed the address page during checkout seems to be resolved.

There is a new problem. The confirmation email that is sent to the customer now does not have their shipping address listed on their email confirmation. It only has the billing address in the email. Is there a quick fix that I can implement?

Thanks guys

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11 years 6 months ago #131765

Hi,

We don't have the problem on our end. Did you do any customization in the emails ? If so, if you revert them, does it help ? If not, could you provide a screenshot of the email with the issue pointed out because we don't have the problem on our end and I couldn't find any patch that would have fixed that lately ?

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11 years 6 months ago #131876

Hi Nicolas, I've attached a screenshot of the Incorrect Invoice which is what is happening now. I also attached a screenshot of the Correct Invoice which shows the shipping address. We haven't changed anything. It was working until we did the update last night.


Thanks Nicolas :)

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11 years 6 months ago #131879

Is this controlled in the file /components/com_hikashop/views/checkout/view.html.php ?

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11 years 6 months ago #131917

No it's the order creation notification.
The file is in media/com_hikashop/mail/
Looking at your screenshot I can see that you didn't get the new email templates which means that you had customized them previously. Remove the modified files in the mail folder and that should help.

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11 years 6 months ago #131942

That was it. Thanks Nicolas for your help. You're always right on it and a great help.

Hugs,

Natalie

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