header image disappears on checkout

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11 years 6 months ago #131726

Hi,
first off...LOVE this cart. I purchased the full version but I'm not going to use it on this site..
I have a problem. When I go to checkout..my slideshow header images don't seem to follow: www.5oaksstudio.com/fire/checkout


-- url of the page with the problem -- : www.5oaksstudio.com/fire/checkout
-- HikaShop version -- : HikaShop Starter: 2.2.2
-- Joomla version -- : Joomla! 3.1.5 Stable
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : any of them
-- Error-message(debug-mod must be tuned on) -- :I don't really get an error message..it just doesn't show up. (bug debug is on)

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11 years 6 months ago #131780

Hi,

This comes from the base URL displayed by your template on the checkout pages. it is www.5oaksstudio.com/fire/ instead of www.5oaksstudio.com/ and because of that, the images of the slider are not found.
I would first recommend you to check that you don't have a wrong URL in the live_site parameter of your joomla's configuration.php file. You probably want to set it to www.5oaksstudio.com/
Otherwise, you can also check the issue with your template provider in order to maybe remove the base URL tag from the pages or force it.

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11 years 6 months ago #131831

My live site is in my config
It's not just /fire
It's when I go to the checkout or anything dealing with hikashop at all
www.5oaksstudio.com/water/checkout
www.5oaksstudio.com/sterling-silver-18-snake-chain/checkout
www.5oaksstudio.com/component/users/?view=registration
www.5oaksstudio.com/component/users/?view=reset


It also kills the images at the bottom...the social media links..
www.5oaksstudio.com/sterling-silver-18-s..._icons/pinterest.png
and
www.5oaksstudio.com/sterling-silver-18-s...a_icons/facebook.png

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11 years 6 months ago #132005

Hi,

The url: www.5oaksstudio.com/component/users/?view=reset is not a HikaShop URL.
So I don't think that the problem come from our component.

It seems to be related to your template or as Nicolas said the url of the Joomla config.
If on the page you add a slash before the image link, it's displayed correctly.

So you can add a slash in the links, or use the absolute url.

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11 years 6 months ago #132764

I figured it out. It was a horrible slider that was wonking out for some reason.

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