Paypal items description is empty

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11 years 6 months ago #131809

Hi,

I have the Hikashop selling digital download files. After customer put the items to cart and click finish to paypal site. I noticed 2 weird undesirable behaviour:

1. The card will empty itself, showing your cart is empty, before diverting to Paypal page.
2. The Paypal page select product description seem to be empty, but only showing the final price without telling what the customer is buying. This is quite undesirable.

Please see screenshot of the Paypal empty item description symptom.

Is this expected or what have I missed?

I have the latest Hikashop and Joomla 3.2 on PHP 5.4.. I just upgraded to Joomla 3.2 a few hours ago, but this problem happened way before days; thus I don't think it's Joomla 3.2 compatibility issue.

Please advise

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11 years 6 months ago #131833

Hi,

This is the expected behavior if the "Clean cart when order is" option of the configuration is set to "created" and if the "send order details" option of the paypal payment method is turned off.

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