Previous Users CANNOT Checkout - Logs them out

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11 years 6 months ago #133802

-- url of the page with the problem -- : www.stacecosmetics.com/
-- HikaShop version -- : 2.2.2 (updated again today)
-- Joomla version -- : 2.5.16
-- PHP version -- : 5.3.26
-- Browser(s) name and version -- : Various browsers and platforms (same problem)
-- Error-message(debug-mod must be tuned on) -- : none

This problem is very similar to:
www.hikashop.com/forum/checkout/863830-s...post-post-login.html

If I create a NEW USER on checkout then the checkout is normal and works fine.

If a previous user logs in on checkout (or if they are already logged in) then they cannot checkout.
Am seeing different types of bugs on checkout:

  • User cannot complete final step on checkout, it will just keep on showing NEXT
  • or User will be logged out when they press next in the checkout steps (or if they go to a previous step)
  • or User will get a 404 error, going back to Home will show message "Cart is Empty" and they are also logged out

I have cleared all of the caches multiple times.
Also turned off the sh404SEF software, but it did not make any difference.

We are dead in the water right now.

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11 years 6 months ago #133941

Hi,

I did several tests on your website and couldn't reproduce any of the behaviors you mention in your post. Each time I tried, I was able to complete the checkout, I was never logged out, and I didn't get any 404 error.

The only thing which could do that would be if your user session would timeout because you didn't do anything on your website for some time... But that is an option of the configuration of Joomla that you can just increase if you need to keep open longer your user sessions.

It's definitely not a caching problem that you have.

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11 years 6 months ago #133954

I have just taken two more orders by phone because they could not check out:

PayPal is selected as payment, on the final step they click NEXT to pay, but the system just loops them back to that same screen. It does not allow them to go and pay.

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11 years 6 months ago #133973

Hi,

I had to click one the NEXT button 2 times through the final step when selecting Paypal, but this issue is actually coming from the Auto submit shipping and payment methods selection option that you'll have to set to YES through "Hikashop->System->Configuration->Checkout".

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