redirect error

-- url of the page with the problem -- : nascentnaturals.com/shop
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 3.1.5
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : IE 11 Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
-- Error-message(debug-mod must be tuned on) -- : " Please select your shipping information

Please complete your payment information" (showing up when going to different page, as a system message

Logging into Joomla with a user that hasn't got address information then trying to fill the information out on the hikashop checkout process (this happens when trying to login, and also when trying to fill out address) makes a redirect error.

Hi,

Thanks to give us screenshot of your shipping methods configurations, and configuration of your checkout workflow.
In order to test we will need a test account too.

I have sent this information separately.

Hi,

I just tested it and it worked fine, your issue is probably coming from a cache issue, can you disable the Joomla cache, and clear it ? You'll also have to disable it in the joomla config, and unpublish the cache plugin. Also can you clear your browser's cache or try it with another browser ?

This has all been done and we are still having the issue - tested in multiple browsers. Sometimes it works, but most of the time we are having this looping problem.

Hi,
I just tested it through your website and I think that the problem is coming from the fact that you have the "HikaShop user synchronization plugin" unpublished, can you check it, publish it and test it again ?
Thank you .