display points payment even without enough points

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11 years 5 months ago #137594

-- HikaShop version -- : 2.2.3
-- Joomla version -- : 2.5.16
-- PHP version -- : 5.3.27

Hi,

We sell downloadable items on our shop that can only be purchased with points (AUP) but currently when a customer comes to the checkout page without having enough points on their account, they see an error message "No payment methods found" without anything to point out that they don't have enough points. (screenshot 1)

How can I make it so that the points payment option always displays, but that it shows a message that they cannot checkout yet instead of it disappearing. (screenshot 2)

Thanks

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11 years 5 months ago #137601

Hi,
There is no Hikashop option to do that, so I don't think that this will be possible without some heavy code customization.

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11 years 5 months ago #137623

Is it possible then to change the message that appears to something that points out that users are missing the required points.
As the way it works now, makes it unnecessary confusing to customers. Not to mention myself, as I was wondering why the points option didn't show up for hours

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11 years 5 months ago #138310

Hi,

About the modification you asked, the problems are :
- If we display the payment method but it's not possible to pay with, the user will be able to select it and "pay" with it. But it will fail so, the user won't understand why we list a payment method if he can't use it.
- If we display a message that the customer does not have any points but there are other payment method available in the store, the customer won't understand why the store tell him that he does not have any points because he have some payment method listed.

So, in your specific case it could be logical but if you change one little point of your payment configuration, it become illogical.
In your specific case, the best solution is to change the translation of the message "no payment method found" into "you don't have any points".
I understand that the customer can't know how many points are missing. But with the last HikaShop package, you can activate a new step module in your checkout workflow to display the user points.

You have to edit the plugin configuration (in the joomla plugin manager) of the plugin "HikaShop user points" (no the hikashop payment one) and activate the checkout step feature.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 5 months ago #138339

Hi,

I did add a override for the no payment found message but those messages appear at the top of the page.
You'd think people will see those messages but it appears that people scroll down way to quick to see their cart and thus often don't see the "not enough points" message.
Also what happens is that even as the points payment doesn't show, you still see the finish order button.
That button doesn't process their order, but it still confuses people that they still see that button.

So I was wondering if it was possible to add the same joomla website warning and add it directly above the "finish order" button inside the cart. This way the not enough points messages will show at the top of the page and in the cart itself.

Thanks

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11 years 4 months ago #139243

Hi,

I am sorry but I don't understand the second part of your message.

Like I told you in my previous message, it could be logical in your specific case but it won't work for the other cases (I want to say "most of cases", when you are using several payment plugins).
So I really don't know what I can propose you because it is not something that we can integrate into the HikaShop plugin. It looks like more as a custom plugin than a feature which can be added (Or I really don't understand what you want to do).

So, yes you can add a joomla warning but you will have to override some HikaShop views and customize the user points plugin too.
Because you will have to modify the plugin to "send" the message and modify the views in order to "read" the message en display it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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