Billing address

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11 years 4 months ago #139288

During checkout, it indicates that the billing address can be either changed by clicking an icon on the side or a new one added by clicking an icon on the bottom. Whenever I do this, the whole Hika Shop screen changes to a black look and nothing is permitted. Could send a screen shot if helpful

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11 years 4 months ago #139314

Hi,

I think you have some troubles with the Joomla popup system.
Because you did not provide your joomla version it will be difficult to give you more details.
But if you change the popup mode in your HikaShop configuration, it could help.

Otherwise, you will have to test if your template can display Joomla popup correctly.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 months ago #139322

You already have the latest Joomla! version, 2.5.17. Does this help at all in determining the problem?

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11 years 4 months ago #139520

It's often a jquery / mootools conflict which generates such issue. You could try to install and configure the jquery easy plugin for Joomla.
And if that doesn't work, please provide a link to the shop so that we can see the issue and we might be able to tell you more about it.

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