Billing address being asked at checkout

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11 years 4 months ago #141371

--http://thereefpetshop.com/index.php/cart-checkout
- HikaShop [1312231536]
-- Joomla version 3.1.5
-- PHP version -- : 5.4.23
-- Browser(s) name and version -- : Firefox 26

Hello,

When I go to checkout, I am being asked for the Billing address instead of Login. What am I missing?
Thanks,

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11 years 4 months ago #141389

That means that you're already logged on your frontend but that you didn't enter any address yet for the current user.

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11 years 4 months ago #141446

I have never logged in to the site. Nor do I see any logout button. What's wrong?

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11 years 4 months ago #141467

Hi,
Can you show me how did you configured your page "Hikashop->System->Configuration->Checkout" through some screenshots ?
Thanks.

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11 years 4 months ago #141591


Here it is.

Thanks

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11 years 4 months ago #141653

Hi there,

Did you authorized the checkout for not registered users? That might be the answer. Check the configuration in Systeme>Configuration>Checkout>Login & Registration

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11 years 4 months ago #141703


I never changed anything in checkout. This is just what came right out of the installation.

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11 years 4 months ago #141854

Any update?

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11 years 4 months ago #141882

You're saying that you never logged on the website, but your website is in maintenance and the only way to access it is to log on your website. So it's not possible that you're not already logged in.
If you don't see any logout button, it just mean that you didn't configure joomla login module to appear on your frontend via your joomla modules manager.
So, as I said in my first message, that means that you're already logged on your frontend but that you didn't enter any address yet for the current user.

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11 years 4 months ago #141893

That makes a lot of sense now. Thank you so much!

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