recaptcha not showing

  • Posts: 5
  • Thank you received: 0
11 years 4 months ago #141907

-- url of the page with the problem -- : hiralite.com
-- HikaShop version -- : 2.2.2/business
-- Joomla version -- : 3.2
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : Safari 6.1.1.
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi, I know that there are many posts out there with this topic and I went through most of them and tried all different settings, but nothing seems to work. The fact is that I installed the recaptcha plugin recommended for Hikashop. It works fine for Joomla registration, but as soon as I turn on the redirect joomla registration to Hikashop plugin or the Hikashop user synchronization plugin, the recaptcha does not show up at all. I am not using K2. There is also no error message. In the installation guide, I did not understand the following:
"If you use HikaShop's simplified registration, you need to display it under the email field (with the Display after option), otherwise the ReCaptcha won't be displayed and your users won't be able to register when checking out."
First of all, I don't use the simplified registration, but I also could not figure out, what you mean by the "display after" option. Where exactly do I find that?
Your help would be highly appreciated, I spent a lot of time trying to get this recaptcha to work.

Please Log in or Create an account to join the conversation.

  • Posts: 83933
  • Thank you received: 13588
  • MODERATOR
11 years 4 months ago #141996

Hi,

This looks like you enabled the joomla recaptcha plugin and not the hikashop recaptcha plugin. The hikashop plugin is called: ReCaptcha on forms
Since the joomal recaptcha plugin is not compatible with our registration form, it's normal that you don't see it on our registration form and probably why you didn't find the "display after" option of the plugin and why it breaks the registration.
Please note that the HikaShop user synchronization plugin should always be published for HikaShop to work properly.

Please Log in or Create an account to join the conversation.

  • Posts: 5
  • Thank you received: 0
11 years 4 months ago #142011

Hi Nicolas,

Thank you so much. I don't know how this could happen. I spend so much time trying all different kind of settings. Now I realized that I downloaded the recaptcha for Hikashop, but forgot to install it and then I was using the joomla recaptcha instead.
Thanks for opening my eyes :)

Sascha

Please Log in or Create an account to join the conversation.

Time to create page: 0.056 seconds
Powered by Kunena Forum