Order Confirmation email sent before payment

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11 years 3 months ago #144244

Hello,
I am wondering how to disable the order confirmation emails until AFTER the payment has been received. I don't have the Business Edition of HikaShop, but this seems like it should be a pretty standard thing. I get an email (as does the buyer) as soon as the order is created but before the payment is even sent. It makes it seem like the transaction is complete when it is not. Because of this, people have probably sent out a lot of product that hasnt been paid for.
Any help would be greatly appreciated

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11 years 3 months ago #144265

Hi,

The confirmation email is sent only after the payment. It's the order creation notification which is sent when the order is created (and if you read the email, it says that the order will be confirmed when the payment is received).
If you want to disable it, the simplest is to unpublish it via the menu System>emails in the Business edition.
If you don't have the Business edition, it's more complex. You need to disable its published setting in the hikashop_config via phpmyadmin.

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9 years 3 months ago #228636

My question is related to this because I am working with HikaShop Essential (2.6.1), Joomla (3.4.8) PHP 5.3.29 and would like to modify the payment confirmation email. I need to know where the templates for these emails are.

What I want is to use precisely the same template for the Payment Confirmation email as is currently used (by default) for the Order Creation email. It seems that time could be saved by copying the code for the Order Creation template and replacing the code for the Payment Confirmation template. Would there be an issue with this?

The problem I am trying to solve is the cumbersome interface between the office staff and these emails when processing orders. It would be vastly more efficient to have ALL the order information in the Payment Confirmation email rather than just a link to the back end where those details can be found.

Please help!

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9 years 3 months ago #228637

My most important question is in my previous email (regarding finding the templates for these emails so they can be modified) but
additionally I will want to deactivate the Order Creation email once the Payment Confirmation email has all the order information in it.

HikaShop documentation suggests that simply leaving the "order creation admin notifications " email address blank in Configuration->Main->Emails will effectly deactivate this email. None of the forums about this question have suggested doing this, so is there any problem with doing this?

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9 years 3 months ago #228646

Hi,

1. In that case, the simplest would be to edit the order status notification and add the email address you want as administrator to be notified in the "BCC" setting of the email. That way, you would receive an exact copy of the email the customer get to that email address.
The payment notification email you receive as an administrator when the payment notification is received is generated by the payment plugin you're using. It doesn't use the email templating system like the other emails, so you can't modify it to look like the email the user receive. You could theoretically do it (nothing is impossible in programing), but it would be a lot of work for a skilled developer. It will be way more practical to just upgrade to the Business edition and use the BCC feature of the email edition interface.

2. For the other emails that use the templating system, you can edit them via the menu System>Emails (which is the recommended way of doing it in order to not loose your changes when you update HikaShop), but you can also find the files in the folder media/com_hikashop/mail/ via FTP.

3. Leaving blank the "order creation admin notification email address" field will remove the sending of the order admin notifications which are sent to that email address when orders are created (before the payment is made). These emails already contain all the data you would need of the order.

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9 years 3 months ago #228781

I am very sorry, we can't upgrade to the Business edition right now. So System>Emails as you recommend is not available to us.

HikaShop Essential is designed to include ALL the DETAILS of the order in the ORDER CREATION email that is sent to the SELLER. The truth is, the Order Creation email is otherwise not useful to the Seller-- if an order is not paid for then it is not a real order and we don't even need to know about it.
What we want is ALL the DETAILS to be in the PAYMENT CONFIRMATION email generated by HikaShop. But apparently in HikaShop Essential the default (and only) template/format/form for the Payment Confirmation email has NO ORDER DETAILS and only provides a link to the BACK-END of our site to find the order details. This is inefficient.

Oddly, ALL the DETAILS of the order are in BOTH emails sent to the BUYER (both ORDER CREATION email and PAYMENT CONFIRMATION email). But the SELLER has no way of receiving a copy of those emails that I can find. Is it possible in HikaShop Essential to have the Payment Confirmation email that the Buyer receives cc'd to the Seller?

Everything else in HikaShop Essential is working fine for us except for this one problem. I hope there is a solution. Thank you.

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9 years 3 months ago #228890

Hi,

It's possible with custom code added to the email but not with the options available:
www.hikashop.com/forum/orders-management...ls-to-customers.html
The edition of the emails is also something available with the Business edition only, but you can always edit the files directly in the folder media/com_hikashop/mail/
Note however that you'll loose the changes after each update.

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