Checkout stuck in the Address step.

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  • Hikamarket Multivendor Hikashop Business
11 years 3 months ago #145216

-- url of the page with the problem -- : www.wendy-brown-art.co.uk
-- HikaShop version -- : Business 2.3.0
-- Joomla version -- : 3.2.2
-- PHP version -- : 5.3.8
-- Browser(s) name and version -- : Firefox 27.0.1
-- Error-message(debug-mod must be tuned on) -- : None

I have just updated to Hikashop 2.3.0 from 2.2.0 and now the checkout won't go past the Address step.
My settings are:



Any ideas?

Thanks
Trevor

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Last edit: 11 years 3 months ago by trevsmiff.

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11 years 3 months ago #145240

Hi,

I think the problem is link with the shippings.
Can you please re-download HikaShop 2.3.0 (we made some hot fixes since 02/14) and try if it fix the problem.
If the problem persist, we will need more information about your shipping configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikamarket Multivendor Hikashop Business
11 years 3 months ago #145245

Hi Jerome

I have downloaded again and installed but the problem persists.
Here is my shipping methods:



Trevor

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11 years 3 months ago #145251

Could you check that your template able to display system messages ( www.hikashop.com/support/support/documen...tibility-issues.html ) and could you also provide a screenshot of the rest of the options of the Checkout tab of the configuration ?

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  • Hikamarket Multivendor Hikashop Business
11 years 3 months ago #145265

The display does show system messages but I switched to the Beez template and tried the checkout but no messages were displayed.
Here are the full settings for checkout tab:

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  • Hikamarket Multivendor Hikashop Business
11 years 3 months ago #145291

Tried a few things without success. . .

  • Switched to the Beez template to see if it made a difference
  • Rearranged the checkout layout so that everything is in one step but I am returned to the address each time
  • Renamed the com_hikashop folder in the template/html folder to make sure my customisations were not causing it.
  • Created a new shipping method without any restrictions.
  • Disabled Admin Tools just in case it was having an effect.

Trevor

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11 years 3 months ago #145346

Hi,

Do you think that it will be possible to have an FTP access to your website ?
Thanks to it, I will be able to activate some debug trace, do some test and make a patch to fix the problem.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikamarket Multivendor Hikashop Business
11 years 3 months ago #145357

See pm

Trevor

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11 years 3 months ago #145405

Hi Trevor,

I patched your website and I am analyzing this patch with Nicolas in order to include it into the current build (seeing if we have to add other modifications or not).
We will update the package as soon as possible.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: trevsmiff

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  • Hikamarket Multivendor Hikashop Business
11 years 3 months ago #145421

Thanks for that Jerome.
I have another site in development which has the same components and modules and after updating HikaShop I don't see the same problem. Not sure if it is relavent but there is one thing that is different and that is I have added a custom field to the site that had the problem. It is a text field called address_street3 in the address table!

Best regards
Trevor

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11 years 3 months ago #145423

Hi,

It was related to the warehouse system and HikaMarket (which activate more features in the warehouse system).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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