Shipping Configuration - Not able to Checkout

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : 2.3
-- Joomla version -- : 3.22
-- PHP version -- : 5.4.3
-- Browser(s) name and version -- : IE9
-- Error-message(debug-mod must be tuned on) -- : Error_message

My apologies. I have been searching your great forum for a self-service help, but I can't seem to figure this out. I am not live, working on my localhost with WAMP 2.2 so I don't know how you would be able to login to see first hand on what my issue is. I will make my best effort to explain the scenario.

I am able to create an error if I have no weight determination in my product, but then I am not able to select a shipping address, it just defaults to the billing address. But when I am able to create an order it opens an HTTP 500 Internal Server Error page instead of an order confirmation page. I do receive an email confirming the order though. Strange.

If I change the product to include a weight I am then able to create a different shipping address but then it will not let me create the order.

I have read that there is a "Confirm" step or layout in the Checkout workflow, but I can't seem to find that. I am attaching some screenshots for you so you can maybe help me out.

I thank you advance for your support.

Kind Regards,

Ann

Thank you very much Jerome. Yes that did the fix. But when the order is created it does not give me an order acknowledgement as you are placing the order. The email has the order confirmation, order number and details but nothing within the checkout process. Am I missing a step? It also did not clear the shopping cart of the item that was selected for purchase. I imagine that would have cleared the shopping cart.

Thanks again for your quick response.

Ann

Hi,
1. Did you check that the emails are not in your spam box ?
2. That's maybe a cache issue, can you disable the Joomla cache, and clear it ? You'll also have to disable it in the joomla config, and unpublish the cache plugin. Also can you clear your browser's cache and try it again ?

Hi Thanks for the response.

Unfortunately I am at my "real" job and don't have access to my website right now. But I would like to clarify this issue.

Not email related.
I have Joomla's cache plugin unpublished and disabled.
I will try the browser's cache when I get home.

Email comes through okay for the customer.
But when the customer finalizes the order there is no screen in the website that gives the customer assurance that the order was in fact created. Not until they receive the email.

Thanks!

Ann

Can you tell me what payment method you are using ?

Hi. I followed the setup example and have only enabled the Bank Transfer Method at this point.

Thanks for any assistance you can give me.

Regards,

Ann

Ok, and can you tell me how did you set the "Order status" option of your bank transfer payment method ?

Order Status: Created
Order Status Notification: YES

I actually tried changing the order status to None to troubleshoot but I still don't have an order confirmation page. I used to get a confirmation as the attached until I upgraded....

I will continue.....

Hi,

I have activated the debug feature in Joomla. I have found one error in the contact page, but I would doubt it has something to do with this. I have attached the two different screens.

How do you access a website on a personal PC/localhost? I really could use your help, please.

I am in California, so Pacific Standard time. I work full-time and am not at computer during the day, only in the evening.

Thank you very much,

Ann

Hello Ann,
These errors are coming from the file "contact" of the "product" view of your front-end template, did you done some modifications through that file via "Hikashop->Display->Views" ? If that's the case, removing your customization or correct it will probably solve your issue.

The only modifications that I made were to the address_template file putting the postcode/zipcode after the state to be consistent with the US template. There was no customization to be removed for contact file in the product view. Any other ideas?

I found an error log. I imagine this is the php error log to which you were referring a couple of posts above? I think I am in big trouble. Looks like address issues? Can someone please assist me?

Thanks,

Ann

Hello Mohamed,

There are no customizations done to those files. Do you have any other idea why the error attached above is occurring?

Thanks in advance for your help.

Ann

Hello,
As Jerome said

There is no big issue with warning, it's not a fatal error.
So that does not explain your "500" error page.

Please understand that without an access to your website, we can't help you as we wanted to.
You need to reproduce the error page and see the PHP fatal error which create this error page.
You can also use another browser than IE, like Firefox, to see the real content returned by your website and not the generic "500" page.

Hello Mohamed,

Do you use Any Place Control Admin software to log into localhost locations worldwide? What software could you use to access my website at home?

Thanks,

Ann

Hello Ann,
The only way to let someone else have access to your website will be to put in online.