Options not grouping (cart) and deleted @ checkout

-- url of the page with the problem -- : dampsmaken.nl
-- HikaShop version -- : 2.3.0 essential.
-- Joomla version -- : 3.2.3
-- PHP version -- : 5.xx
-- Browser(s) name and version -- : Chrome, IE
-- Error-message(debug-mod must be tuned on) -- : Product not available

Hey all,

I have unlimited stock of every item and every option and i have grouped options in config but i have two problems. First when i add an item to my cart with options i do not see them grouped with the original item, also not in the orders in the backend so i can never know wich option goes with what product. Second, one i go to the checkout page i get the message that all the options i have selected are not available and the options are deleted from the cart.

I get this warning notice as soon as i go to checkout:

Notice

The product Meer/Minder Smaak: Normaal is not available
The product Nicotine: 0mg is not available
The product Maat: 10ml is not available
The product Extra Rook & As: Nee is not available
The product Extra Zoet: Nee is not available

On the previous page (cart) those (sadly ungrouped) products all say

Status: Unlimited items in stock

I have since deleted these options, their characteristics, and even the entire products and recreated them several times.. to no avail..

What am i doing wrong here?

Kind regards,
Trail.

Ive figured it out its the free options that got blocked because of the configuration setting.

Now i allow free items to be put in cart but they are also displayed as seperate items and when i unpublish them they no longer show op as options. sigh.

That's what the manual says, i wish that was true.

The product category 'options' containing my options, is already unpublished. Options are still displayed as separate items on some pages. Since I was forced to enable listing of free items to prevent them being deleted when going to checkout (minor bug1), they also are displayed. So people can just 'buy' the free options separately. When I unpublish the options themselves, they no longer show up as options of my products so that's not the solution

This and especially the fatal errors (irritating bug2) when deleting or saving a faulty product combined have me wasting 4 days reading the manuals and setting up my website clean from scratch 4 times. I've tried joomla 3.2.3 and now back on 2.5.19 but it doesn't matter. I think its time to try something else. I better invest all this time learning another shop product.

I'm stalled and getting nowhere fast with this. I don't want to dive into the php code nor the db and become my own personal hikashop expert and fix stuff from phpmyadmin simply because the backend of hikashop is failing to do maintenance jobs (delete/save), I simply do not have the time anymore for such endeavors.

So I need something that works as described in the manual without these fatal hickups that I cannot solve without doing a clean install. I'm glad I figured this out in this set-up testing period, I'd hate to think my db gets screwed like this on adding the 500th product and losing control of the backend like this.

I sadly think HikaShop just isn't for me. I've kindly requested a refund.

Thanks for your input.
~Trail.

When i unpublish my options category the items dissapear above the blue line but are still listed below the blue line.

When i set free items to not be displayed, they are still correctly displayed as options to my products, but when checking out they are deleted from the products. So this makes me think i need that setting set to show free items, yet then they appear below the blue line.

I do not know what module is active by default below the blue line, i haven't figured out whats being shown there.

Screenshot attached.

I also get a page full of option products from an unpublished category when i delete my last item in my cart and get redirected to a new page saying my cart is empty.

Hey Nicolas
No i still haven't figured it out.. I think products from unpublished categories should not be listed anywhere on the site as available products, and my options are from the category 'options' wich is unpublished and this does hide them from most of the website.. but i can reproduce showing them by adding something to my cart and then deleting the last item from the cart, after that i''m being automaticly redirected to a standard system page with URL: www.dampsmaken.nl/product/listing and thats where the options show up as seperate items that can be put to cart seperately. I think this must be a bug. (For this reason i temporarily deleted the cart from the main menu and go straight to the checkout page wich works fine and also deleted the default www.dampsmaken.nl/product/listing link from the mainmenu and added new ones for seperate categories instead )


A different issue:
On this link www.dampsmaken.nl/component/hikashop/car..._id-3/cart_type-cart the chosen product options are not grouped and can be deleted without automaticly deleting the main product along with it. This could result in actual orders we cannot fullfil. To reproduce, first add something to some cart, find your cart id by using the cart list link www.dampsmaken.nl/index.php?option=com_h...cart&layout=showcart then click your cart that has the product you just added... and there you see ungrouped options as seperate items, deletable too. I think this is another small bug.

Thanks for your time,
~Trail.

P.s. i have re-enabled the login details i previously sent you.

Bump

I've just upgraded from com_hikashop_essential_2.3.0_2014-03-31.tar to com_hikashop_essential_2.3.0_2014-04-13.tar but it did not have the desired result.

I know i can change the link but i need items from unpublished categories to be hidden even if people start tinkering with the URL's so i won't get orders that i do not like to fullfil.

I have a very simple setup, just a clean install of joomla with a clean install of hikashop and added my products one by one very cleanly and in an organized matter after the hickup with the variants, i made sure not to repeat that..

I have no clue what could be the cause of my unpublished-by-cart options to be available for order, except a bug.

The fact you cannot reproduce and the fact that i'm using the same version as you, gives me very little hope this will be resolved anytime soon.

In two weeks time i haven't been able to figure out how to hide these options and its a show stopper for me.

What else can i do ? this has to be fixed or people will find a way to add those products to carts.. even if i change the empty cart link.

~Trail.

Hi,

Sorry for this late reply, do you have solved your issue ?
If not, thanks to give us details on what have been tried, and resume the current situation.

We recently released HikaShop 2.3.2, this can potentially solve the problem if it was a bug as we made many fixes.