Problems with checkout - next button not working

I am getting a number of customers who have contacted me saying they cannot complete the checkout process. Some are saying that they cannot create a user account and others say they click on the next button and just cannot proceed. They are not very specific and can't tell me exactly where the problems occurred but its lucky that they have told me as how many potential customers have tried to purchase something and given up as it has failed and not let me know about it.

I have had some orders come through no problems, and I cannot replicate the problem. There seems to be more issues with creating an account - although I don't want to turn this off, I might have to. Can someone advise on how they have set their check-out up top make it hassle free for the customer - I might have something set incorrectly or the process is too much.
eg. ONe thing that is a pain is the Terms and Conditions. I put this on the Choose payment page - if you tick on the T&Cs box and then choose a payment method it clears the T&Cs box - this could confuse some customers. I don't want to have it on a seperate page as that increases the steps.

Joomla version is 2.5.19
Hikashop version is latest version 2.3
www.ecomad.com.au/ecoshop

Hi,

Could you give us screenshot of your checkout configuration ?

Were the users using a specific browser, Do you have tried to reproduce a wheckout and have any problem ?
Have they problem with a specific payment method ?

I have done tests and I can't replicate any problems.

Seems the majority of problems is creating user account and it not letting you do that.

screenshot attached

Hi,

Could you try to disable the option "Ask user address on registration" or put the address step in the same clumn than the login one ?

I have disabled Ask user address on registration. I have gone through checkout without a problem so it works for me - hopefully it will work for other customers. What does disabling this do as I can't really see much change.

The other question whilst here is with the address details - when the user needs to add address, it is making telephone compulsory which I don't want, and I want to change city to suburb, and put the postcode after the city. Where is this changed?

As I don't deal with any other countries, just Australia, the user is still asked to choose country. This shouldn't show unless multiple countries are being use. Can this be done?

Hi,

This option just force the separation of the address fields for the address step and not in the registration one.

To don't make the phone field mandatory you have to change the option in Display > Custom fields, edit the phone custom field and disable the option "required".

To change the fields ordering it can be done via the same menu than previously.

Thanks for the help - all look good so far. One more question. I you look at this page -
www.ecomad.com.au/mmp_upgrade/component/hikashop/?Itemid=340

after I switched to bootstrap as I want responsive, I am getting the round discs appear now when I want them not to - can't quite work out the css to remove it. list-type: none; is what I need but can't work out exactly where to put this.

Also, the image and the text underneath are not centred. It works for main categories but not for sub categories. when I click non the main category link. It is showing the image, and description when it should just show image and title. I can't find it anywhere. It seems to do it on some main categories but not others (the sub categories are working here: www.ecomad.com.au/mmp_upgrade/e-shop/sho.../21-garden-and-waste )

Hi,

Thanks to try this following property in the frontend css file in Configuration > Display > CSS.

.hikashop_subcategories li{
    list-style: none !important;
}

That worked - thanks.

Have some more issues I would appreciate help on this page
www.ecomad.com.au/mmp_upgrade/shop-categories/23-doors

1. You can see the 2 products listed. I can't work out how to make the product name (the link) bold - it seems to over ridden by the main template and can't work out from the firefox inspector exactly which part of hikashop css I need to copy.

2. The other thing is why does the drop down box appear for the voting - I just want the stars to show.

3. Also, the page selection drop down box at the bottom of the products looks terrible as it is going across the full width of the page. Only seems to be happening in Hikashop pages where there is a drop down box.

Thanks

Hello,

Using this kind of CSS code will probably do the job :
1.

.hikashop_product_name a {
font-weight: bold !important;
}

div.hikashop_vote_stars .chzn-container {
display: none;
}

div.hikashop_products_listing .hikashop_products_pagination .chzn-single {
width: 90px;
}