Issues with email sent to vendor

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : 2.3.0
-- Joomla version -- : 3.2
-- PHP version -- : 5.3.x
-- Browser(s) name and version -- : N/A
-- Error-message(debug-mod must be tuned on) -- : N/A

Hi, we are testing the checkout process and having a couple of issues with the email sent to the vendor confirming the order.

1. At certain places in the confirmation email there appears to be missing images - see the attached screenshot.
2. Also, the name of the product ordered is displayed which is fine, but how can we also show the product code which is of more use to the vendor when arranging to process the order?

Thanks in advance

Hello,
1. Did you done some modification through your emails code via "Hikashop->System->Emails" ?
2. The solution will probably be to set the "show product code" option to YES through "Hikashop->System->Configuration->Main".

Hi

Mohamed Thelji wrote: Hello,
1. Did you done some modification through your emails code via "Hikashop->System->Emails" ?
2. The solution will probably be to set the "show product code" option to YES through "Hikashop->System->Configuration->Main".

1. No change has been made to any of the email code in the section "Hikashop->System->Emails". It looks like the paths to the image in the emails are incorrect and it appears that the emails being tested - that are being sent to a Gmail address - are adding code before the actual image path. The code being added starts as follows: ci3.googleusercontent.com/proxy/xxx with xxx being a long string of alpha numeric characters like this:

saRislwsvLobX13frKeDMVX1bxuNOCVRNyHMXiHX7AFTJPnlQgZkgWnYEtu71u5dqbGAdnRBJ227P6jwxHJSIXdDjlICd0FhiKCxVGfaaJAbbNi8FyWq_j1pkbrNv7TGASDzAI0Rg4l_8B_ZPFmu2-WhjBIfP-jObC1Q5ejFXPY=s0-d-e1-ft#

and after the # at the end of this string the absolute path to the image on the site in Hikashop is appended.

So this appears to be something Gmail are including in the email, but this cannot be isolated. Other Gmail users must have experienced the same thing when receiving emails from order confirmations etc from Hikashop. Please could you explain the resolution for this?

2. I checked in "Hikashop->System->Configuration->Main" (example path: www.myhsdomain.com/index.php?option=com_...hop&ctrl=config#main ) and there isn't an option to "show product code". We are using Hikashop 2.3.0. Please direct us to this setting.

Thank you.

I should add, that other emails received into Gmail do not have this image display problem and they too have paths that include Gmails image cacheing URL with the absolute image path after the #. It is only emails sent from the Hikashop shop that are not displaying correctly.

Thanks Jerome for your reply on this.

If you look at the source code of the email in Gmail then apart from the email header the full body of the email is encoded as Base64 so it cannot be read. Putting the Base64 code through a Base64 decoder reveals some of the text in the email but none of the images or their paths.

The vendor uses Google Apps for their email so all emails coming to them in our tests are affected. Of course, some customers will also use Gmail so they will be affected too. Sending to a non-Gmail address shows the email displayed correctly and also when forwarding one of the emails from Gmail to a non-Gmail account the images are also displayed correctly.

So, this is obviously something related to Gmail only, but I find it strange that no-one else has reported this issue - or have they? Perhaps you or someone else could make a test order in a demo system from a Gmail account to see what happens? If that works successfully, then there must be a configuration option we are missing.

Your further thoughts on how to resolve this are appreciated.

Hi Nicholas

Thank you. What options do you use at your end with Gmail. Do you use a different encoding option or another setting? Would you be able to post a screenshot of your settings please?