One radio button doesn't update the selection

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11 years 2 weeks ago #152800

-- url of the page with the problem -- : www.heritagemelbourne.vic.edu.au/index.p...shop_payment_methods
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 2.5

I have three payment method options: Cheque, Bank Transfer and Credit Card. When either Cheque or Bank Transfer option is chosen via radio button, the notice at the foot of the form updates with the selection. "You have chosen the payment method (method). Then the order proceeds to processes normally.

However when the option Credit Card it chosen, the credit card form appears but the notice at the foot does not update. If I go ahead and enter card details and click the Finish button, the form clears and the notice at the footer updates: "You have chosen the payment method Credit Card". But the order isn't processed, it remains on the screen.

Entering card details again and Finishing now that the notice is updated results in a proper process of the order.

How can I get the notice to update immediately the Credit Card option is chosen so that the order will process properly first time?

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11 years 2 weeks ago #152826

Hi,

The fact that you have to click on the finish button twice, once after entering the card details and then once to finalize the order is normal. However, the credit card details should be taken into account directly on the first try. There should not need to enter them a second time. This looks like a bug that we already fixed in HikaShop more recent versions.
Please update HikaShop and that should resolve that problem.

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11 years 2 weeks ago #152921

Thank you. I've updated, and now the card details are processed after clicking finish and the note changes to "You have chosen credit card..."

I do think it's confusing for a customer to have to click Finish twice. If there's no way to get the processing done with one click, I'd like to change the button from "finish" to "process" or "confirm". Where do I do this please?

Last edit: 11 years 2 weeks ago by margknox.

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11 years 2 weeks ago #152934

You can change any text in HikaShop with a translation override:
hikashop.com/download/languages.html#modify

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11 years 2 weeks ago #153044

Thank you, that worked.

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