VAT not showing on checkout: reprise

I asked your help for a problem with the VAT 3 months ago and sended several request on the status. Is there some reason why I don't here from you guys? This is not what I'm used to with your helpdesk. I upgraded every update and just installed the latest version com_hikashop_business_2.3.0_2014-05-08. No changes in the problem. Please HELP.

Michel Pouli

Hi,

Sorry, we have a lot of requests, so we were not able to investigate about your issue.
As you started a new topic about that, thanks to summarize your issue, giving informations on what has already been tried, etc.

-- url of the page with the problem -- : www.giftprint.nl/webshopsoud/index.php/b...d-bestellen/checkout
-- HikaShop version -- : 2.3.0_2014-05-08
-- Joomla version -- : 3.3
-- PHP version -- : 5.4.
-- Browser(s) name and version -- : Firefox 29.0
-- Error-message(debug-mod must be tuned on) -- : Error_message


I upgraded (finaly) to Hikashop 2.2.3 (from 2.1.1). There were several things to adjust and many are solved, but there is one left. The tax is not showing on the checkout page. This wordked fine for years in Hikashop 2.1.1 (and before). I've tried everything, made a complete new taxcategory, zone, rate. It's just not showing up in the checkout. The productpage shows the price with tax, but once in the checkout the tax doesn't show anymore. (The url provided is a not used url for testingpurposes).

Updated to latest version, deleted/truncated all the modified files in view checkout. I've updated the database with a massaction and assigned the taxcat. to all the products/variants. The problem is still the same.

Provided a backend, ftp and database acces to you.

Best Regards,
Michel Pouli.

Hi,

We don't have the full url to test.
What is you configuration regarding taxes in the Main > Taxes, option "Show taxed prices", With tax or Both ?

Thanks to try to update to 2.3.1 available from our website.

Hi,

(One of) The links not showing VAT:

www.giftprint.nl/giftprint.nl/index.php/...naambord-bestellen-2

Link showing VAT:

www.giftprint.nl/giftprint.nl/index.php/...mbord-met-eigen-foto

Taxes is set to "with tax". Updated to 2.3.1, no change.

Hi,

I have seen the issue on your end, very strange as you don't have edited any views. You have only one tax rule.
Don't you have any plugin which could alter the product price ?

Via the mass actions, you have forced the value 6 for the product_tax_id column ?

Yes I did, forced product_tax_id to 6 trough massaction. No plug-in that would alter the price.

Hi,

Could you try to edit the view "product / listing_price" and add the following code at the top in php tags:

$this->params->set('price_with_tax',1);

var_dump($this->row->prices);

Hi Xavier,

On the productpage it does show the tax, but in the next step during checkout it does not.. I placed the code in the view checkout/listing_price. One of the products not showing the tax is "Aluminium naambord met eigen afbeelding", www.giftprint.nl/giftprint.nl/index.php/...mbord-met-eigen-foto . So you can check in step 2 of the checkout.

Hi,

I was coming back to your issue, but I see that you currently have other troubles.
Don't hesitate to come back to use when the site is back and if there is still the issue.

Hi Xavier,

Site problems solved...Tax issue not

Michel.

Hi Xavier,

The problem still exists. I figured out that, when I open/edit the product/variant and save it, afterwards the price is displayed correctly. .The second problem I encountered, is that the discount when buying multiple products is now allways 10% (this is the first discount in a row and applied by a minimum of 2 products.) By more products than 2 the discount stays at 10%. It look like it's overruling the next discount (15% at 3 products or more).

I don't know if these two problems are related, but would you please take a look? It's taking to much time now.

br
Michel

Hi,

Some fixes have been made recently regarding the discounts. The fixes can maybe solve the other issue.
This will be in the next release. It should be released shortly.

Thanks to wait until this release

Hi Xavier,

The discount problem and the tax problems are solved with the latetst update (2.3.2_2014-07-19).

Michel