The total purchase is insufficient for all the shi

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11 years 2 weeks ago #156293

-- url of the page with the problem -- : www.starsupplyalliance.com/
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 3.2
-- PHP version -- : 5.4
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : The total purchase is insufficient for all the shipping methods available

What is causing this error message on checkout?

Thanks,

Mike

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11 years 2 weeks ago #156296

It means that you set price restrictions in your shipping methods and that because of them, none of the shipping methods can be used for the products that you have in your cart.
So if that's not what you want, you should check your shipping methods as they are not configured properly.

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11 years 2 weeks ago #156400

Hi Nicolas,

Thanks for clarifying the error message. I have read the www.hikashop.com/support/faq.html#ship and all look ok.

I attach a screenshot of the shipping rules that I have set up -they look to cover every possibility to me for a $5000 order.

Can someone login to my admin panel and take a quick look to stop us going back and forth looking for a needle in a haystack ?

Regards,

Mike

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11 years 2 weeks ago #156404

Hi,

Thanks to publish the shipping method "Entrega 4" ;-)

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11 years 2 weeks ago #156458

Thanks Xavier I must be going crazy

However, as you can see from the attached screen shot even with entraga 4 published it wont select a delivery method for the $2000 purchase.

Wht evle can be wrong?

Regards,

Mike

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11 years 2 weeks ago #156461

The rest seems ok.
Please provide a backend access via our contact form with a link to this thread and we'll have a look.

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11 years 2 weeks ago #156568

You didn't set a weight in your products and you turned off the option "Include virtual products price" of your shipping method so the shipping method will only take into account the price of the products with a weight, and thus ignore the others. That's why it doesn't work like you want.

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