Checkout - Empty Cart message and default shipping

  • Posts: 81
  • Thank you received: 9
  • Hikashop Business Hikashop Essential
11 years 4 days ago #158652

-- url of the page with the problem -- : www.jobutcher.co.uk/shop (in development)
-- HikaShop version -- : 2.2.0
-- Joomla version -- : 2.5.18

I have a couple of issues that are puzzling me:

1. When the cart is empty and you click on the 'View Basket" link, the 'Cart is empty' message shows but also displays a category description underneath. How can I get rid of the description and why is it there?

2. I have set up many shipping methods and 3 shipping zones. When you add a product to the basket, it always picks up a European zone even though the default value for 'Country' is United Kingdom and UK is NOT included in that zone. It sorts itself out once you are logged in, but it's annoying and makes UK customers think the shipping is more expensive. How can I make it default to the UK shipping method?

I do hope you can give me some clues to sort these issues - everything else is working well!

Many thanks
Leila

Please Log in or Create an account to join the conversation.

  • Posts: 2334
  • Thank you received: 403
11 years 3 days ago #158663

Hi Leila,

1- Strange indeed. How did you create this link? It looks like it redirects to product listing in addition to the cart
2- You can try to change the order of your shipping methods, it should work (see in System>Shipping methods)

Please Log in or Create an account to join the conversation.

  • Posts: 81
  • Thank you received: 9
  • Hikashop Business Hikashop Essential
11 years 2 days ago #158954

Hi Eliot

Thanks for your reply, however I haven't been able to resolve anything.

1. Yes, it does seem to be doing something strange. The link is just a menu link with the Menu Item Type 'HikaShop » Checkout'
2. Reordering the shipping methods doesn't have any effect and the one that's coming up is not top of the list anyway. It's 8 out of 16.

Do you think that re-installing Hikashop or upgrading my 2.2 version to 2.3 would straighten it out? I don't want to lose my layout and settings...

Please Log in or Create an account to join the conversation.

  • Posts: 83933
  • Thank you received: 13588
  • MODERATOR
11 years 1 day ago #159021

Hi,

1. You need to enter the URL you want in that case in the "URL where you will be redirected when the cart is empty" option of the HikaShop configuration.

2. If you see a shipping method on the checkout with an address in the UK while you set a zone restriction to your shipping method, it means that either that zone, or that zone's sub zones, or these sub zones' sub zones have UK as a sub zone.
So I think that you indeed remove the UK zone from the European shipping zone but that you probably have the UK added as a sub zone of one of the sub zones of that European shipping zone.

I don't think that updating will change anything regarding these two issues.

The following user(s) said Thank You: Leilahodgkins

Please Log in or Create an account to join the conversation.

  • Posts: 81
  • Thank you received: 9
  • Hikashop Business Hikashop Essential
11 years 1 day ago #159177

Wow! Thank you so much. I never saw that link for the empty cart. That has completely solved my problem.

Also, I hate to say it, but the shipping issue seems to resolved itself by unpublishing and re-publishing some of the shipping methods. Could have been a caching issue...???

Anyway thanks to both people who responded to my questions. It's great to work with HikaShop.

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 1 day ago #159193

Hi,

Also, I hate to say it, but the shipping issue seems to resolved itself by unpublishing and re-publishing some of the shipping methods. Could have been a caching issue...???

If that's coming from a cache issue you should just disable the Joomla cache, and clear it. You'll also have to disable it in the joomla config, and unpublish the cache plugin.

Please Log in or Create an account to join the conversation.

Time to create page: 0.091 seconds
Powered by Kunena Forum