Selected Variant of Characteristics in Checkout

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10 years 11 months ago #160457

-- url of the page with the problem -- : www.rioteradeipensieri.org/en/categories/checkout.html
-- HikaShop version -- : HikaShop Business: 2.3.1
-- Joomla version -- : 3.3.1
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Firefox 29.0.1
-- Error-message(debug-mod must be tuned on) -- : No one.

When one user select a product in a size different from the default one, In checkout page there is the wrong information (not the selected size but the default one).
For example: from here www.rioteradeipensieri.org/en/categories...ed-cotton-green.html
I selected size "S" and than I clicked on "Add to cart" (note, "L" is the default size).
Now when I'm in checkout page, the system shows not the "S" size that I selected but the "L" default size.

How can I solve this problem?

I checked all past topic in this forum but I didn't find an answer. Please take note hat I've already updated all components at last version.

For more information, see attach, please.

Attachments:

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10 years 11 months ago #160530

Hi,
That's maybe coming from a cache issue so can you disable the Joomla cache, and clear it ? You'll also have to disable it in the joomla config, and unpublish the cache plugin. Also can you clear your browser's cache and try it again ?

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10 years 11 months ago #160638

HI,
thank you for your answer. I did all your indications, but it didn't works. What other suggestions do you have for me to fix this problem?
Do you need an admin account?

Let me know how can I help you to find right solution.

Thanks

Antonio

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10 years 11 months ago #160671

Hi,

This happens because the file show_default or show of the view "product" has been modified in an incorrect manner.
The right side of the view is not anymore inside of the form of the page and thus the hidden input field where the id of the current variant is stored is outside of the form and thus not sent to the server when you click on the add to cart button.

The simplest solution is to remove the customization which was done to the view file.

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10 years 11 months ago #160733

Hi,
problem resolved. In block_img. I've changed block_img file, probabily some divs that I didn't close in right way.

Thank you, for your support.

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