Hikashop - Checkout - Email with PDF Attachment

-- url of the page with the problem -- : www.stick-fabrik.com
-- HikaShop version -- : 2.3.1 business version
-- Joomla version -- : 3.3.1
-- PHP version -- : 5.4.26
-- Browser(s) name and version -- : Firefox 30, Safari 7.0.4
-- Error-message(debug-mod must be tuned on) -- : Error_message
Hello to Support Team
After one week of searching in google, youtube and the documentation from hikashop and also in the forum from hikashop, I must open now a ticket for the 2 problems I have with the hikashop, which are runs on our homepage www.stick-fabrik.com
1. Problem: I want to have a customfield like the field "AGB" for the "cancellation" see the first picture i want send to you. I found only 1 for a cancellation from an E-Book and this is to short for our business, we need as a long like the "AGB" also with a button which has the user to click to go forward. (pay, or buy)
2 Problem: I want to send the E-Mail which the customer get when he has buyed something 3 PDF-files the AGB, cancellation and the formular for cancellation. I have found somthing in the forum but nothing functions on our side. Today i found the next tip on my documentation. The Plugin PDF which i can buy for 10€. Should I really buy this plugin ? and then it functions ? or is there another way to send 1 - 3 PDF Files to the customer after he has bought somthing on our homepage.
At the end a little joke: please write very slowly my englisch is not good enough if you are writung to fast.

Thanks for your answer.

kind regards
Hansjög Lauble

Hi,

1. Sorry but I don't really understand what you need. If you need to create custom fields it's possible through the menu Display > Custom fields, to have more custom fields possibility you will potentially need a commercial version of HikaShop as in the starter you can only add custom fields for the address.

2. This plugin only allow to attach the order as a PDF file, not to add files to your emails. To add attachments, you need the business edition in order to reach the menu System > Emails and add files to the desired email thanks to the input field available.

Hello Xavier
I have bought the business version here in germany with the handbook to hikashop from easybay-web.de. On there homepage they have written that I can have support from the programer which has builded this software also from this side her ?

I can find a lot of tips which are given on your homepage, to the 2 problems I have with hikashop business.

But I can´t find nothing which will work with my hikashop.
1. I have done a change in the konfiguration from hikashop you can see picture-1 I will send to you. But nothing happened there was not send with the email to customer. How can I fix this problem. I want only send between 1 and 3 PDF from Hikashop during checkout to the customer, which are handling here in germany the 1. agb 2. widerruf 3. wideruf -formular. I have searched your complete homepage I found something like Plugin PDF, but on the other side i have read on easybay-web that if i buy this software all packages are included.

2. On easybay-web i have found the way to implemente a custom field with "button to click on it" but this button works only for a short
version of widerruf. if you want to discharge the widerruf for online software. So i want to have a custom field like the agb where
has the name "wideruf" with a link to the homepage where the wideruf is. and a button to click after he has readed the wideruf,
so i am sure he has readed the wideruf or accepted the wideruf. Than I´m sure about the law of germany. And no advokate can accuse me. leo.org means it is accuse sorry.

I have build the business version you can see it on the second picture I will send to y.ou

kind regards
Hansjörg Lauble

Hi,

1. The PDF Plugin seems not indicated in your case, it's to attach the invoice not any pdf files. Moreover it's not included in the business edition.
But when editing the emails you sqhould be able to find the option to attach a file under the tab "attachment". And here you can attach as many pdf files as you want. If you need specific cases, so you will have to create your own plugin.

2. You can create a custom field with the type checkbox, required, and in the text field to describe the checkbox put a text in uppercase like, "WIDERRUF" then via a translation override, transform it as a link (or something else).
Translation like: WIDERRUF="<a class='modal' href='LINK_TOHOME_PAGE'>YOUR_TEXT</a>"

This way, the customer can click on the link to read the widerruf in a popup and will have to check the checkbox to tell that he has read the widerruf. Hope this will help you.

Good morning Xavier

Many thanks for your help in our business. It seems that are all now functions perfectly. But it can be that I should ask the support team
in the next day again. One thing has arrived my eyes this morning. During my work on hikashop to fix the problem with the Widerruf Button
I have bought somthing in the online Shop, yesterday evening I have created the Email Attachments and it works perfect.
But this morning during I have bought somthing there come a email only attachement. I was going to the point where I have yesterday implemented the PDF Files, it means there are no attachements available. Is this normal during night the hikashop lost his attachments ?

kind regards
Hansjörg Lauble

Hi,

In the HikaShop email options are the attachments still presents ?

The files should not be lost, there is maybe a restriction regarding the email on your server or anything else.

Good morning Xavier

Yes the PDF are available round the clock. They are on the layer of the homepage under the image directory.
So for me I don´t know how they are missing and deleted on email.
I have tested it at this moment and at the moment it is function without any problems.

kind regards
Hansjörg Lauble

So for the moment the problem is fixed