Issues after upgrading to 2.3.1

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  • Hikashop Business
10 years 11 months ago #161996

-- url of the page with the problem -- : www.bestpub.com/
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 2.5.22
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Many
-- Error-message(debug-mod must be tuned on) -- : n/a

After upgrading to 2.3.1 we have a couple problems we have been trying to debug.

First problem:

We had always received two emails for every order. One email was with the order details, and the other was the payment confirmation. We no longer receive the payment confirmation emails. We are using Authroize.net AIM as our payment gateway.

Any ideas why the payment confirmation emails have stopped?

Second problem:

This does not happen all the time, but enough so that it is an issue. When an customer is placing an order and in the checkout, they proceed and get an error that the credit card can't be processed (I am working on getting the exact message they receive), and the page refreshes letting them try again. So they try again, and this time they get a message saying Error #11 and something about there being a duplicate order.

On the backend we never see any orders come through from those people. I have not found a common OS/browser combination with this issue. I have our support folks trying to gather more information. At the moment though, I don't have any more to go on.

Has anyone ever seen anything like these issues? Anyone have any thoughts how to fix them?

Any help will be appreciated.
Thanks.

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  • MODERATOR
10 years 11 months ago #162003

Hi,

1 - Please see this post
www.hikashop.com/forum/orders-management...-payment.html#161434

2 - Regarding the plugin "authorize.net", the order id is passed only when the order id exists.
And during the checkout, the trigger is "onBeforeOrderCreated" so I guess Authorize.net based his order duplication on the order content.
Before the error message comes from Authorize.net, the best will be to discuss with them directly. I can't tell you more about this.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikashop Business
10 years 11 months ago #162702

In regards to item 1, I took a look at that post, found the typo in the code and fixed it, however the problem still exists.

Any other thoughts on how to restore the payment confirmation emails?

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  • MODERATOR
10 years 11 months ago #162705

Mmm. It's working fine for us with that change.
Do you still have the "payment notification email address" option of the configuration filled with your email address ?

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