Not receiving admin emails

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10 years 11 months ago #162528

problem - I am not receiving admin messages on creation of orders.

updated to latest version of hikashop and joomla

admin EMails are being sent from joomla on registraion but nothing on creation of an order

Customer is receiving their emails fine

emails are not going to spam

Any suggestions?

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10 years 11 months ago #162530

Hi,

Please check that the HikaShop "admin order status notification" is right published in your HikaShop emails (System > Emails).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 11 months ago #162590

do you mean "Order administrator notification " i have no "admin order status notification"

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10 years 11 months ago #162597

Hi,

Yes Jérome was meaning "Order administrator notification". ;)

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10 years 11 months ago #162675

Then yes it is set as published

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10 years 11 months ago #162686

It could be that you removed your email address in the "order creation notification email address" field of the configuration.
Or it could be that your email server doesn't like something else with the settings in the Emails section of the HikaShop configuration, like the bounce back email, or the fact that the from email and the order creation notification email address are the same, or on the same domain, or something like that.
I would invite you try try different combinations and/or check with your hosting company what they recommend for the emails settings.

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10 years 11 months ago #163053

:-) found the answer.

In Hikashop-System-Configuration-Main-emails I had not noticed the 'Order CReation notification email address' field and had only filled in the from name and from address.

As soon as I filled this in - bingo - it all worked fine.

problem solved

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