Terms & conditions fails when I try to print it

  • Posts: 80
  • Thank you received: 0
10 years 10 months ago #163761

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : business
-- Joomla version -- : 31
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi,
The terms & conditions runs ok, but if I click on the link "Print" it shows a similar page and I click on "Print" again, then it shows the window for print it and the site fails: the page of the site is dark and its impossible continue.
I attach
1) the sequence of clicks that hikashop shows
2) the appearance of the screen

How can I solve it?

Other solution would be delete the link to "print" in the terms & conditions article, but it is not the best.

Thanks in advance!
Leonora.





Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
10 years 10 months ago #163767

Hello Leonara,
I just tested it through your website, it's true it open a new popup, but I was able to print your T&C and then go back to the checkout workflow without any problem.

Please Log in or Create an account to join the conversation.

  • Posts: 80
  • Thank you received: 0
10 years 10 months ago #163873

Thanks Mohamed, but the problem is if I don't clic on Print link and close this window.
Would you test it, please?
best regards
Leonora

Please Log in or Create an account to join the conversation.

  • Posts: 26249
  • Thank you received: 4039
  • MODERATOR
10 years 10 months ago #163877

Hi,

Sorry, we can't reproduce your problem.
Even if I click on the print or not, when I close the ajax popup, the ajax popup is closed correctly.
I don't think that HikaShop is link to your problem, we are using the Joomla popups.
Because we can't reproduce your problem in your website, it will be difficult to help you to fix this problem.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 80
  • Thank you received: 0
10 years 10 months ago #163921

Hi,
Thanks!
I try with several browsers: the problem is only with Chrome.
With Explorer and Firefox it runs.
Have you tested with Chrome?
Thanks again!
Leonora

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
10 years 10 months ago #163926

Hello,
Yes, I tested it several times with Chrome I can't reproduce you're issue, I'm always able to print the T&C and then go back to the checkout workflow without any problem.

but the problem is if I don't clic on Print link and close this window.
Would you test it, please?

I also tested that and it worked fine.

The following user(s) said Thank You: leonora

Please Log in or Create an account to join the conversation.

Time to create page: 0.157 seconds
Powered by Kunena Forum