Points system bug?

  • Posts: 21
  • Thank you received: 2
10 years 10 months ago #164530

-- HikaShop version -- : Latest
-- Joomla version -- : Latest

I should start by saying that I know the alphauserpoints are no longer supported but since the hikashop points doesn't have the current features of the alphauserpoints, I'm having to use them….

The problem I'm experiencing is that when a customer places an order and the order is confirmed they're awarded the points. However, as soon as I change the order to shipped, the same points are removed again!?

I have the Hikashop Alphauserpoints plug-in set to

Give points on statuses: confirmed

Am I missing a setting somewhere?

Thanks for any help.

Please Log in or Create an account to join the conversation.

  • Posts: 26249
  • Thank you received: 4039
  • MODERATOR
10 years 10 months ago #164562

Hi,

The HikaShop point does not have the features of the AlphaUserPoints one ?
I am really surprised because, the User point plugins have more features than the AUP one.

About your problem, you should list all valid statuses which allow the user to have his points.
Your configuration just have "confirmed", so if the order status is not "confirmed", the customer should not have his points, so the plugin will remove his points.
You have to also include "shipped" in the list of the statuses. Otherwise "shipped" will be consider as the same as "cancelled", for example.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Scott

Please Log in or Create an account to join the conversation.

  • Posts: 21
  • Thank you received: 2
10 years 10 months ago #164609

Thank you for the clarification :)

In regards to Hikashop user points not having the features of AUP, Hikashop points does not user to user points transfer, the opportunity to buy points with PayPal, points awarded for likes on Facebook, points for posting etc. AUP goes beyond just being awarded points for buying a product.

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
10 years 10 months ago #164612

Hi,

The HikaShop userpoints plugin is based on the AlphaUserPoints component.
So thanks to Alphauserpoint, you should be able to do all the required things.

The plugin which is the integration between AUP and HikaShop allow to pay with points when checking out, and add points after buying products.

Please Log in or Create an account to join the conversation.

Time to create page: 0.089 seconds
Powered by Kunena Forum