Send Custom Email when downloaded products ordered

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  • Hikashop Business
10 years 10 months ago #165198

I would like to send a detailed instruction email to customers when they complete an order. I don't want to include it in the Invoice email. Can I create a customized email that gets sent when the order is placed?

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10 years 10 months ago #165205

Hello,
A solution can be to directly edit one of your email that are sent regarding the status of your customers order via "Hikashop->System->Emails".

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  • Posts: 62
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  • Hikashop Business
10 years 10 months ago #165475

Can anyone help me here? I need to send an email with instructions to users after their invoice is sent to them.

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  • MODERATOR
10 years 10 months ago #165612

Hi,

Then, you can customize the "order notification" email via the menu System>Emails. It is sent when you click on the "email" button of the order details page.
If you want to send an email on top of the order status email which is already sent with the link to the downloadable files of the products, there is no automatic system for that directly in HikaShop.
You would have to install AcyMailing on your website and create a filter to automatically send an AcyMailing email when the order is confirmed.

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