Checkout gives a blank page

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10 years 8 months ago #170962

-- HikaShop version -- : 2.3.0
-- Joomla version -- : 2.5.24
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Safari
-- Error-message(debug-mod must be tuned on) -- : Fatal error: Call to undefined function hikashop_setPageTitle() in /home/thejarfa/public_html/components/com_hikashop/views/checkout/view.html.php on line 165

Hi
I am getting a blank page when selecting the checkout button :(
I tested this also in another Internet explorer like Firefox (same problem)
I don't know much about PHP. Very possible that it has been personalized (like Jerome insinuate)

also I am not able to do an update.
I get this error : -1- An error has occurred - copy failed

I saw in another thread that it has something to do with access rights...but the guy who is hosting our site says that everything is ok.

a PM has been sent to Nicolas few days ago with login and password of our site.
But no replied received yet.

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10 years 8 months ago #170964

Hi,

The function setPageTitle as been added in HikaShop on May 2014, so for HikaShop 2.3.1
Because you're using HikaShop 2.3.0 (February) you should have this call function in your website.
www.hikashop.com/support/support/documen...ashop-changelog.html

The best will be to update HikaShop with the latest build : 2.3.2
For sure, it will fix the problem.

So, for the update problem, as explained in our documentation:
www.hikashop.com/support/support/documen...-install.html#errors
The best is to perform an install by FTP.
You PHP upload limitation is to low compared to the HikaShop package size (more than 2MB now)
So you can increase your PHP upload limit or do an install by FTP.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 8 months ago #170975

Hi Jerome,

Thank you for you reply.
Problem still not solved...
I am not able to update Hikashop at all.

I uploaded by FTP the installation map "Hikashop" as described in the help file.
Then I tried to install an get this error message.

-1 - An error has occurred.
Copy failed /home/thejarfa/public_html/tmp/hikashop/front/views/checkout/tmpl/address_select.php => /home/thejarfa/public_html/components/com_hikashop/views/checkout/tmpl/address_select.php[/map]

Does it still has something to do with --> PHP upload limitation is to low compared to the HikaShop package size (more than 2MB now)" ?????

Access rights ?

Kind regards,
JAN

Last edit: 10 years 8 months ago by jan2.

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10 years 8 months ago #170982

Hi,

1. It is already explained in the documentation link I gave you

This error message is displayed when Joomla can not copy a folder from the temp folder to the destination folder.
It's usually because of access rights and you should make sure the HikaShop folders are writeable (see above).
If it does not solve the issue, please edit the file libraries/joomla/filesystem/folder.php
Around line 93 AND 122, please replace:
return JError::raiseError(-1, JText::_('Copy failed'));
by
return JError::raiseError(-1, JText::_('Copy failed').' '.$sfid.' => '.$dfid);

It won't solve the problem but at least if you try to install again HikaShop, you will see a much better error message telling you what folder is not writeable.
That way you can move forward by fixing the permission issue on that folder and install again HikaShop.


2. This question is not related to HikaShop (or joomla), it is a general PHP question where you can find a answer "everywhere".
www.drupal.org/node/97193

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 8 months ago #171058

Hello Jerome,

Step 1 was already been done (coming from the help file)

If it does not solve the issue, please edit the file libraries/joomla/filesystem/folder.php
Around line 93 AND 122, please replace:
return JError::raiseError(-1, JText::_('Copy failed'));
by
return JError::raiseError(-1, JText::_('Copy failed').' '.$sfid.' => '.$dfid);


I got this error message : -1 - An error has occurred.
Copy failed /home/thejarfa/public_html/tmp/hikashop/front/views/checkout/tmpl/address_select.php => /home/thejarfa/public_html/components/com_hikashop/views/checkout/tmpl/address_select.php

there is something different about this file "address_select.php"
it says it has no owner ... is that normal ???
see attached document

Attachments:
Last edit: 10 years 8 months ago by jan2.

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10 years 8 months ago #171070

Hi,

Not it is not normal.
Please change the permission of that file and check the permission on the other folders ; so the update will be perform correctly by Joomla.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 8 months ago #172374

I Have this same problem with the blank page. I have reset my permissions as well. My temp file is outside of my public folder...

Thanks for any assistance.

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10 years 8 months ago #172375

Hi,

I'm sure that your problem is totally different.
Please open a new thread.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 8 months ago #172376

Nevermind....After getting more info - I found out that I did not have the date picker enabled...

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10 years 7 months ago #175245

Hello.
I have the same problem. After enabling the date picker the page works, but I don’t want the date picker option, what should I do?


Thank you.
Best regards,
Manny

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10 years 7 months ago #175251

Hi,

You should remove or unpublish the order custom field that the sample data installed you.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Syglob

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10 years 7 months ago #175284

Hello Jerome,
Thank you for your reply.
Can you please explain to me step by step how to do this?

Thank you,
Best regards

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10 years 7 months ago #175287

Thank you I figured it out

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