Cant pay for product email already in use

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10 years 7 months ago #175643

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Chrome

We are testing HikaShop, and there are some admin accounts already in the Joomla users area.
We are using those accounts to try to test and purchase downloadable products that do not require registration. We want people to be able to register as guests for these downloadable products.

Apparently I cannot pay for a product because my email address has already been used, as it is located in the existing Joomla users.

How can we change this so that repeat customers can make future purchases with ease (i.e. not have to create an account, but purchase by being a guest)?

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10 years 7 months ago #175653

Hi,

There will be no problems for customers to checkout as guest if they are not already registered.
Only already registered email addresses can't be used.

If you want to allow already registered to purchase as guest it will require PHP modifications.

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10 years 7 months ago #175726

Can you provide steps/code modifications to do this?

thank you!

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10 years 7 months ago #175752

Hi,

That won't be possible as we don't know the modifications to allow that. It would require proper coding and testing.
Please understand that allowing registered email addresses to guest checkout with their email address will give them access to their addresses and orders by default.
This means that if I know your email address that you used for your user account on your website, I can guest checkout for myself with your email address and I'll have access to your address and your previous orders from the frontend user control panel.
So as this is a security issue or a potential problem for the identification of previous orders, we didn't implement the possibility.

Remember that as Xavier said, your customers will be able to guest checkout with the same email address as long as they didn't already created a user account on your website with that email address, in which case they can simply log on your website in order to proceed.

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10 years 7 months ago #175910

Thank you for the reply.

For an example:
If customer registered several months ago, they wouldn't be able to sign in as a guest using the same email b/c of security reasons...correct?

What is the login module then for the HikaShop?

I see we can use a menu item, but I can't find out how to use it as a module.

Please advise.

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10 years 7 months ago #175915

Hi,

Yes indeed if a customer registered several months ago, he will not be able to purchase as a guest with the same email.
But in Configuration > Checkout > Login & Registration you can use enable the option "login" to allow them to just log in and re-use their address, etc.

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