Blank page on confirmation with authorize.net

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10 years 7 months ago #175881

-- url of the page with the problem -- : livelaughlove.com
-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3
-- Browser(s) name and version -- : Firefox Chriome etc
-- Error-message(debug-mod must be tuned on) -- : blank page

Unfortunately, this is an issue a customer just had and all they sent me was a screenshot of the blank page. Thanmkfully the URL was there so I can at least submit that.

Apparently, after doing a transaction with their credit card they saw the confirmation page flash by for less than a second and then this blank page took over:

option=com_hikashop&ctrl=checkout&task=notif_payment=authorize&templ=component&lang=en

As I said the page was blank.

Strangely, in my authorize.net plugin, I have a very similar "return URL", but there are enough differences where I have to imagine either I got something wrong or obsolete or I don't know what.

My URL is the credit card plugin is as follows:
option=com_hikashop&ctrl=checkout&task=notify&notif_payment=authorize&tmpl=component&lang=en
Again, here is the one that produced a blank page:
option=com_hikashop&ctrl=checkout&task=notif_payment=authorize&templ=component&lang=en

They certainly seem to be related but I have no idea where the one below is coming from.

Whatever it is, I cannot have a blank page instead of a confirmation page after a credit card transaction. Can anyone help? Thank you.

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10 years 7 months ago #175897

Hi,

If you call the URL option=com_hikashop&ctrl=checkout&task=notif_payment=authorize&templ=component&lang=en directly with your browser, it is normal that the page is blank.
Normally, that URL is called by the authorize.net server with POST data which allows the authorize.net payment plugin to validate the order and then display the thank you page.
So the user actually doesn't see that URL.

Are you able to reproduce the problem ? You also see a blank page after a successful payment on your website ?

The "Return URL" of the payment plugin should either be left blank or set to the URL that you want the customer to see after his order and not to "option=com_hikashop&ctrl=checkout&task=notify¬if_payment=authorize&tmpl=component&lang=en" since that's the URL that the authorize.net server has to call.

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