Problems to regster new customers after joomla 3.3

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10 years 7 months ago #176028

-- url of the page with the problem -- : www.stigsbergsgard.se
-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3.29
-- Browser(s) name and version -- : Google Chrome version 38.0.2125.101 m
-- Error-message(debug-mod must be tuned on) -- : It is a lot of strange input in the data base questions tab.

Hi,
I have migrated a site from Joomla 2.5.x to Joomla 3.3.3 and then upgraded to 3.3.6.
All look good and seem to work perfect till a new visitor = new customer comes and wants to order,
The customer adds the product he wants to the cart and then he need to register.
Then after filled in all required information and pressing Register a blank shop page apears and nothing happens.
It seems like it is no longer possible to register as a new customer any more.
Can you please help me to get it working again, what is wrong?

Thanks,
Micke

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10 years 7 months ago #176198

Hi,

Do you have changed your settings about the checkout ?
Please set the Joomla error reporting level to "maximum", you potentially have a php fatal error, and setting this level will show the error.

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10 years 7 months ago #176269

The error reporting level is set to "Maximum" and I have not changed the checkout settings since i migrated to Joomla 3.3.6.

Xavier wrote: Hi,

Do you have changed your settings about the checkout ?
Please set the Joomla error reporting level to "maximum", you potentially have a php fatal error, and setting this level will show the error.

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10 years 7 months ago #176284

Hi,

I did a registration test on your website and there is no blank page after the registration. A blank page happens when there is nothing on the whole screen, which is not the case here since your template is displaying.
So the only thing is that you have the user account activation system which has been activated via the corresponding option of the joomla user manager and that the message on the activation screen is not displaying because something (an extension, or the template) hides it on your website.
Deactivate the user account activation and it will work.

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