The cart turning empty when customers want to buy.

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10 years 6 months ago #178236

-- url of the page with the problem -- : la-dune-argentee.fr
-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3
-- Error-message(debug-mod must be tuned on) -- : "The cart is empty."

Hi

On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error.
Need help.

Regards

Last edit: 10 years 6 months ago by Dilak.

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10 years 6 months ago #178246

Hi,

First of all, please update ;)
Then do you have any cache enabled ? If it is, please remove all caches.

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10 years 6 months ago #178732

Thank you to answer.

I updated it and there is still the same problem.

How can i remove all caches ?

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10 years 6 months ago #178738

Still the same problem. When the customer want to buy the cart turn empty after validated the order

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10 years 6 months ago #178747

Hi,

Please explain clearly your problem.
Your message (and topic) insinuate that you have a message "cart is empty" when the user enter in the checkout page ; which is not the case (I made a test to check that in your website).

So please, explain in details your problem because if we can't understand the problem we won't be able to help you correctly.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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10 years 6 months ago #178763

Hi

The problème happen when the customer watt tout buy. For exemple when he chose PayPal payment, on the PayPal page there is the message "cart is empty" and as a result he can't buy.

Regards

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10 years 6 months ago #178766

Hi,

Can you please check that the option "Clean cart when order is" is not set to "created" but to "confirmed" ?
www.hikashop.com/support/support/documen...onfig.html#main_cart

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #178849

Hi,

The option "Clean cart when order is" is set to "confirmed". I have still the same problem.

Regards

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10 years 6 months ago #179106

Any solutions ?

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10 years 6 months ago #179548

Hi,

Can you please provide us the screenshot of your paypal plugin configuration ?
I thought that your cart was empty in your HikaShop store but it's not the case, the message you got is a paypal message.
I was correctly redirected to paypal and the cart was not empty in HikaShop ; when I went back in your website, the product was still there.

So I think the issue is related to your paypal configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Dilak

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10 years 6 months ago #179584

Hi,

Thank you for your attention.

This is my PayPal configuration.

Attachments:

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10 years 6 months ago #179603

Hello,
Can you set the "Envoyer le détail de la commande" to NON and test it again ?
Thanks.

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10 years 6 months ago #179673

Hi,

Thank you so much ! It's working now !

Regards

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10 years 5 months ago #184064

Hi

Another problem with PayPal. When customers pay with PayPal after validating their informations, PayPal refreshes and says that the transaction can't succeed.

Regards

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10 years 5 months ago #184100

Need help please

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10 years 5 months ago #184112

Hello,
Can you give us more information like how did you configured through some screenshots your :
- Paypal payment method
- Checkout workflow ("Hikashop->System->Configuration->Checkout")

Also can you give us more information about that error message and about what it's actually displayed through the paypal page :

PayPal refreshes and says that the transaction can't succeed.

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