File is corupt,empty when dl files that are OK

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10 years 6 months ago #178601

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.2.3
-- PHP version -- : 5.3.3-7+squeeze19

When our users is downloading files from the dl area is done, the file is empty, or zip is reporting that is the file cant be open, and the archive is not valid...

Please help, as there is absolutly nothing wrong with the files. the same files download through phoca download works perfect

Bison

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10 years 6 months ago #178602

Hi,

Can you please provide us some credentials so we can test the download in your user control panel using a test account and a existing test order.
You can use the contact form to send us such kind of private information (please add a link to that thread in your message).

Thanks,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #178744

Hi,

When I try to login in the front-end with the test account (testuser5) I got the message

Bruger eksisterer ikke

And when I try to login with the other account I got the message

Ugyldig adgangskode


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #178748

Just checked----Sorry I blend english and danish sometimes....The correct user name is "testbruger5"

regards
Bison

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10 years 6 months ago #178750

Hi,

I still don't have access to the backend but I can tell you that you have a system plugin which add a carriage return at the beginning of the files.
This same carriage return is also added in all rendered pages of your website (even pages without HikaShop loaded ; like the "support" page).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #178767

Hi,

Once again, the user you gave us for the admin does not work.

Ugyldig adgangskode

The problem is not the displaying of the login admin page ; it is the account credentials !

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #178907

Problem should be solved - please try again

best regards
Bison

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10 years 6 months ago #179268

Hi,

No it's not solved.

Warning
Username and password do not match or you do not have an account yet.


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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10 years 6 months ago #179314

Hi,

I deactivated the plugin "ZL Framework" and the carriage return problem is solved.
The issue is not link with HikaShop I recommend you to see with the "ZL framework" team in order to fix their code.
I really don't know how I had such luck to find this plugin in the list of 49 system plugins ; I think I'll play loto this afternoon.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #179316

Hi jerome
Fantastic luck I must say.......Does that mean that the dl works now ?

regards

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10 years 6 months ago #179318

dl of zip files, still dont work. File is corrupt or empty, when dl.

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10 years 6 months ago #179324

Hi,

I really don't understand.
When I made my tests, after I unpublish the system plugin "ZL Framework", I had no more carriage return in Joomla pages.

The way is simple, you can see the source code of the page ( "ctrl + u" ) and if you have an empty line before at the beginning, like that

<!DOCTYPE html>
it means that there is something which add this content (and break the HikaShop DL part).

But I realized that there is another problem when you look at a (any) content page.
In the backend, I open the source of the plugin listing and I saw that the end of the page is wrong
</div></body>
</html>
<script type='text/javascript'>
				/*<![CDATA[*/
					var jax_live_site = 'http://XXXXXXXXXXX/administrator/index.php';
					var jax_token_var='00000000000000000000000000000000';
				/*]]>*/
				</script><script type="text/javascript" src="http://XXXXXXXXXXX/plugins/system/azrul.system/pc_includes/ajax_1.5.pack.js"></script>
(I removed the token and website url)

This content is added after the HTML so I think that this plugin can be a problem ; maybe not our problem but I can't say.
Problem is, even if I unpublish the plugin "azrul.system" ; his content is still display in all backend pages..

But you can do a simple test by unpublishing the system plugins which are not provided directly by Joomla and see that the page is right display (without a carriage return at the beginning) and that the DL system of HikaShop is working fine (because there is no extra data added by a system plugin to the downloaded file).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #179343

Hi jerome - I`m a little confused. All other components regarding to dl works fine with zip files. jreviews/phocadownload/K2
just to mention a few. Only Hikashop makes the files corrupt when downloaded..
I would think you are the best to know your own component, so this could be solved. regardless what is added in the header, none og the other components have a problem - why is that ???
Please advise or help, to get this working... or this buy would be a waste (together with hika serial), as If I cant get this to work soon, I have to get another shopsystem, so my customers can get their download...
Hope you can see my problem...

Please advise

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10 years 6 months ago #179344

Hi,

Sure I saw it.

I hope that you will find the source of the plugin which is corrupting your Joomla content.
But if the solution is to hide the problem ; for sure we can also do it.

So I activated the special option which allow HikaShop to wipe out every other disturbing plugin during his sendFile process.
I made a test and I was able to download some files using Firefox 33 and the front-end test account.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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