View Cart errors

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10 years 6 months ago #178749

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.7
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Chrome 36.0.1985

Hi. I am having problems / errors with my "view cart' module. The main issues are:

1. My mini-cart shows the correct position, but when I go to "view cart" module, the full view, it is sometimes different.
2. When I change quantities in the view cart, or try to delete a product, the page refreshes and returns to the original view.

I saw that this was a problem for other users and the explanation was that this was to be fixed in the latest release but having downloaded this release the problems recur. Can you pls explain / advise. Thanks

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10 years 6 months ago #178804

Hi,

Yes, we added several fixes to avoid that in the latest version.
If you don't see any difference with the latest version, then it's possible that your template is overriding some of the views of HikaShop.
Rename temporarily the folder templates/MY_TEMPLATE/html/com_hikashop via FTP in order to deactivate all the overrides of the template for HikaShop. If you don't have the problem anymore then it means that it's indeed the problem and you'll have to remove the view file overrides corresponding to the cart in order to use the latest version views and then reapply the potential customizations to them.
If that doesn't help, please provide a backend access via our contact form with a link to this thread for reference so that we can check your settings and access the cart page.

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10 years 6 months ago #178982

Hi,

We tried to see the problem on your website, but there is 404 errors on product listings, so we are not able to test that correctly.
Please correct these errors and keep us informed to debug the other issue.

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10 years 6 months ago #179061

Hi Xavier - yes, sorry about that, having a few issues. Will advise when it's up and running so you can work your magic. Thanks

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