Emails not sent on Created or Confirmed updates

  • Posts: 1
  • Thank you received: 0
10 years 5 months ago #182106

-- url of the page with the problem -- : onlinepharmacyplus.com/
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 2.5.27
-- PHP version -- : php 5
-- Browser(s) name and version -- : Firefox 33.1
-- Error-message(debug-mod must be tuned on) -- : none

When customers Checkout and pay for their order through the Sagepay plugin no email is sent for either Order Confirmation or Order Status Update.

Yet if we use the Paypal payment plugin these emails are sent!!

I've checked with my Hosting provide and they assure me that there are no restrictions on their system regarding either HTML or Multipart emails.

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
10 years 5 months ago #182124

Hi,

Are you sure that the order are correctly created, and updated to confirmed status ?
Please check the payment log file if it is not the case, this file is in Configuration > Main > Files.

Please Log in or Create an account to join the conversation.

Time to create page: 0.068 seconds
Powered by Kunena Forum