Confirmation emails not sending anywhere

I had the same problem but found the answer (for me - at least)

When I checked Joomla sendmail it refused to send because I was the only member in the group I was sending to (Administrator)

Created a new group test and assigned me and one more user to it before I sent an e-mail to the group
Mail was received by the other user but not by me

I then opened the site, registered as a new user with another email-address and received confirmation mail immediately
Clicked on the confirmation link and logged in, registered an order, committed and received confirmation mail immediately

My conclusion is that Joomla refuses to send mail to the person currently logged in

ps!

I also tested the tip regarding disabled Multiparts but there seems to be a bug:

1. Used Wireshark to log the traffic sent upon submit (multipart)
2. Turned Multipart of
3. Sent a new order, wireshark shows that it is still sent as multipart (ref.attachment)

Hey,

Sorry its the notification emails that ain't coming through. We have no actually registration process... but originally we used to get informed when an order was created on the shop, however now we only know when a paypal payment is made. Which is annoying as traditionally if someone went part way though an order and had put their phone number or email in we would know to get in touch with them now we have to manually check to see if there are any like this.

One thing we have in common is that some users do not receive mail

My previous conclusion is wrong:
I register a new user from joomla admin and assigned the same groups as the admin-user not receiving confirmation mail when posting an order
This new user receives confirmation mail as expected and it makes no difference if the user is logged in to joomla admin at the same time

The only difference I can see on the 2 users is the time they where created: The one not working was created before Hikashop was installed

To test if this is the cause you could:
1. Create a new user assigned to groups as a user not receiving mail (eg. notification emails)
2. Change the recipient for Notification mails to this new user

You will need an email-address not already registered in Joomla to test this way

nicolas wrote: @nathan-walsh :
I've checked a few of your websites but either they don't have any order or they have only a few created orders without any notification in the history and they seem to have been created from the backend (so it's normal that you don't get any notification).
Could you reexplain precisely what is the problem with a clear example on one website with one order, detailing the step by step so that we can clearly understand what is going on ?

We have been keeping the orders neat so test orders etc have been canceled we have never created an order on the back end ever. I will do a test on each one now with my name and email. All via the front end so there will be something there. I don't think we have ever done an order on the back end and the ones that are there will have been completed by customers so therefore will have had a requirement to send an order has been created and a payment received email to our enquireies email.

I changed the email-address for one user that did not receive any notifications at all
Notifications arrived immediately when I changed from my gmail-account to an account on my private domain

After that I changed back to my gmail-account and changed the settings in joomla to use SMTP, using my private username / password ( not smart!). Hikashop then reported an SMTP error. I guessed that it failed again but soon after I received mail in all my accounts and devices registered on google - including my android. Soon after when I was running a search on google I was redirected to a page querying me about the incident

Clearly the mail was sent but was rejected by google as a hacker attempt
I guess this means that google requires SSL/TLS to accept the mail